With just a little tech savviness you can get your Teamgo account up and running in a matter of minutes. This guide will give you the basics on where to get started.
Here you will learn how to:
Customise your Kiosk with Kiosk Designer
Set up your Kiosk on your iPad
Add new user to your Team
Customise your Kiosks with the Kiosk Designer
When you first login to Teamgo you will see your personal Dashboard. To view your locations, sign-on points etc click on WORKSPACE in the header.
This will show you all of your Locations, how many sign-in points are assigned and depending on your plan type, how many visitors are on site currently.
If you are a first time customer, you may see a default Kiosk already, you can edit/delete this or create a new one.
Customise iPad Kiosks
Click on Workspace
Select your Location (click on location)
Click on Sign-in Points
Edit or Add a New iPad Kiosk
Fill out your Kiosk's details
Click "Create Kiosk"
In "Styling" you can edit the design of your Kiosk including the layout, buttons, colours, logo, background and so on.
In "Workflows" you can change the behaviour and options available with each of the buttons on your iPad kiosk
In "Notifications" you can set your default contacts for various functions on the iPad kiosk (users will need to be added to Teamgo first)
In "Hosts" add the Team Members that visitors will be able to select during their sign-in process in the visitor directory (host selection).
In "Visitor Badge", customise what your visitor badges will look like when they are printed if you are wanting to use the supported label printer
Click "Save" to save your Kiosk as a draft
Click the upload arrow icon to upload it to your iPad (also know as Push and Refresh)
Click the "Home Screen" button to back
The Kiosk Designer is an extensive tool you can use that has many features to change how your iPad Kiosks work and how visitors interact with them.
Copy a Kiosk
If you have a kiosk already and you simply want to copy this you can also click Clone Kiosk to create a copy of the Kiosk you have just made or Delete Kiosk to delete it from your system.
You can also clone/copy a Kiosk from the sign-in points page.
Set up your Kiosk on your iPad
Download the Teamgo Visitor Kiosk app on your iPad (visit the app store)
Log into your Teamgo account with your username and password
Check the settings tab is setup how you need
In "Kiosks" tab select the Kiosk you want to display
The Kiosk will display, your system is ready to be used!
Add New Users
When you create a Teamgo account for the first time it's likely you will be the only User. To add employees, contractors and other types of uses you can use the below process.
Log into your Teamgo account at https://my.teamgo.co
Click the "Workplace" tab in the header
Click "Users"
Click "+ New User" button
Fill in the fields in the "Details" tab
Go to the "Access" tab to grant your Team Member the ability to sign in/out on specific Kiosks (typically the location they are assigned to).
In the "Locations" tab assign your Team Member to specific or multiple locations, this will show them on the Kiosk(s) when visitors sign in at that Kiosk.
In "Role", grant role permissions to your Team Member, typically the "Employee" default role is all that is required.
In "Notifications", choose the email address notifications get sent to when a visitor arrives to see your Team Member
In "Security", you choose a security pin which your Team Member can use to sign in in case they do not want to use/have access to QR code or FaceID features.
Click Save to finish
Alternatively, you can view our other help guides that will show you how to on adding team members including.
Bulk import with CSV
Bulk update with CSV
Import with API
Import with Active Directory
For advanced assistance please search the help guides or contact the Teamgo support team online with your questions.