You can enable and disable Teamgo notifications at anytime. To do this login as an administrator and go to:

  1. SETTINGS > Notifications

In General you can enable and disable specific settings for SMS, Email and Teamgo Pass push notifications. 

In Email Reports you can choose if you'd like activity reports to be sent, how often you like to receive them, when and who will receive them. 

In Outbox, see all the notifications that have been sent. 

Once this is done your Users will need to configure how they would like to receive notifications on their individual user accounts. You can do this for them or if they have access they can manage their own notification settings.

Go to Users > (select user) > Notifications

Problems and Solutions

There may be times when a notification does not arrive. This may happen when a notification is delayed due to carrier network congestion (SMS), mail box servers or firewalls (Email).

  • Check to ensure you have enabled notifications in your settings

  • Check to ensure your user has notifications enabled

  • SMS will often arrive faster than email 

  • SMS numbers do not need to include country code as that is set by your accounts location, however you can try adding this if you have issues with delivery.

If notifications are not being delivered and your settings are correct, contact Teamgo support for assessment at [email protected].

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