Highlights of this article:

  • Do not use your personal work email for admin accounts
  • Do use something like teamgo@yourcompany.com
  • Create a seperate user account for yourself
  • If you need to change the primary admin user, contact Teamgo.

When you sign up for a Teamgo trial account it's likely you used a personal email address, either your work email as an employee or personal email like a Gmail or Hotmail email.

Your email is a unique record we use to identify you, authenticate access and send you notifications and system messages.

This is great for evaluation only, but it's best practice to use a general email for your main administrator account. This will allow you to do two important things.

  • Create an administrator account you can share with other users as needed
  • Let you create a personal user account to seperate your own usage and records from the actual account administrator

The account admin is typically only used for product evaluation, configuration, settings and managing the account.

Your user account will give you all the tools needed as an employee to sign in, invite guests and use the other dashboard features.

Changing Administrator Email

This is easy to do, just navigate to the Dashboard > My Account and change the name and email address of this user then save. You can then add yourself as a general user with a seperate login.

Changing Administrator Accounts

At times employees leave the organisation or you need to assign another user as an administrator. If you stick to the rule above, this will never need to be done, but if you have used an employee email and want to change this user to another, you will need to contact Teamgo to process this request for you.

Contact support@teamgo.co for help and support.

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