# Visitor Management System Support

> Visitor Management System Support

## Getting started for Admins

- [Quick Admin Setup Guide](https://help.teamgo.co/en/articles/8454995-quick-admin-setup-guide.md): Setup guides for new administrators of the visitor software
- [Web Dashboard Overview](https://help.teamgo.co/en/articles/8547506-web-dashboard-overview.md): An overview of your visitor management system's web dashboard.
- [Quick Kiosk Customisation](https://help.teamgo.co/en/articles/8661388-quick-kiosk-customisation.md): Fast and easy setup of your kiosk and visitor badges
- [Visitor System Terminology](https://help.teamgo.co/en/articles/10660035-visitor-system-terminology.md): Learn about the different terminology used for visitor software

## Getting started for Users

- [Pass app for mobile users](https://help.teamgo.co/en/articles/4340871-pass-app-for-mobile-users.md): What is VMS Pass app for iPhone and Android and how does it work?
- [User check-in on an iPad or Android tablet kiosk](https://help.teamgo.co/en/articles/6975358-user-check-in-on-an-ipad-or-android-tablet-kiosk.md): How to sign-in employees with Teamgo
- [How to Translate UI Languages on the Web Dashboard Using Built-In Browser Tools](https://help.teamgo.co/en/articles/12886487-how-to-translate-ui-languages-on-the-web-dashboard-using-built-in-browser-tools.md)

## Administrator Guides

- [Teamgo System settings](https://help.teamgo.co/en/articles/8546928-teamgo-system-settings.md)
- [Teamgo Account Settings](https://help.teamgo.co/en/articles/6700219-teamgo-account-settings.md): Managing your general account settings and billing with Teamgo
- [Pre-Registration Settings](https://help.teamgo.co/en/articles/6699657-pre-registration-settings.md): How to setup your default pre-registration settings by customizing your booking types
- [Language Settings](https://help.teamgo.co/en/articles/6699572-language-settings.md): Updating and managing your system language options
- [Data & Privacy Settings](https://help.teamgo.co/en/articles/6700234-data-privacy-settings.md): Setting up and managing your Teamgo Data & Privacy options
- [Update account billing contact](https://help.teamgo.co/en/articles/3486333-update-account-billing-contact.md): You can add a contact for account and billing management
- [Update Account Details](https://help.teamgo.co/en/articles/4240259-update-account-details.md): Manage your account details and administration contact
- [Update payment card](https://help.teamgo.co/en/articles/4240254-update-payment-card.md): If you are subscribed for card payments you can update the card in your administrator dashboard
- [Account Invoices](https://help.teamgo.co/en/articles/4240245-account-invoices.md): Where and how to access your account invoices
- [Teamgo W-9 Form](https://help.teamgo.co/en/articles/4354421-teamgo-w-9-form.md): Teamgo is an Australian registered company
- [Forgotten Password](https://help.teamgo.co/en/articles/632645-forgotten-password.md): Reset your password with the password recovery tool
- [Terminate Account](https://help.teamgo.co/en/articles/3486338-terminate-account.md): You can terminate your Teamgo account at anytime you like
- [How to Grant Users Access to Billing and Payments](https://help.teamgo.co/en/articles/15199800-how-to-grant-users-access-to-billing-and-payments.md): A guide to granting users access to billing and payment information, including downloading invoices, updating payment methods, and managing billing details.
- [Locations Overview](https://help.teamgo.co/en/articles/3476534-locations-overview.md): How to change the location you are viewing
- [Add New Location](https://help.teamgo.co/en/articles/3476477-add-new-location.md): Learn how to add new locations to your Teamgo account
- [Location Auto Sign Out](https://help.teamgo.co/en/articles/3476913-location-auto-sign-out.md): Learn how to set an automatic sign out time for each of your locations. This will ensure guests are always signed out at the end of the day.
- [Remove Location](https://help.teamgo.co/en/articles/13165179-remove-location.md): How to remove a location and license from your visitor management account with Teamgo
- [Configure Location Settings in Teamgo](https://help.teamgo.co/en/articles/16303161-configure-location-settings-in-teamgo.md): Teamgo allows administrators to configure individual location settings to match the requirements of each workplace. From a location's settings, you can manage details such as the address, timezone,...
- [Overview of Users](https://help.teamgo.co/en/articles/4539123-overview-of-users.md): What are Users and how do they work with Teamgo?
- [Add New Users](https://help.teamgo.co/en/articles/3450147-add-new-users.md): Learn how to add new Users to your Teamgo system
- [User Groups](https://help.teamgo.co/en/articles/8463090-user-groups.md)
- [Invite Users](https://help.teamgo.co/en/articles/3457588-invite-users.md): You can invite your Teamgo users to create their own account, or take ownership of an existing one.
- [Importing Users with CSV](https://help.teamgo.co/en/articles/3457520-importing-users-with-csv.md): This guide will help you with options around importing Users
- [Delete a User](https://help.teamgo.co/en/articles/3457607-delete-a-user.md): Learn how to delete User's account from your Teamgo system
- [User already exists](https://help.teamgo.co/en/articles/3457733-user-already-exists.md): If a user already have a Teamgo account you can invite them to join you.
- [User QR Codes](https://help.teamgo.co/en/articles/3457627-user-qr-codes.md): Learn how to send your User's a QR code they can sign-in with
- [Multi-factor authentication \(MFA\)](https://help.teamgo.co/en/articles/5480000-multi-factor-authentication-mfa.md): Add an extra layer of security to your account
- [Custom User Attributes](https://help.teamgo.co/en/articles/8977556-custom-user-attributes.md): Adding custom attributes to your user profiles
- [Check in users with web dashboard](https://help.teamgo.co/en/articles/6707276-check-in-users-with-web-dashboard.md): You can sign-in and check-in employees with Teamgo
- [Converting a Guest to a User](https://help.teamgo.co/en/articles/11811732-converting-a-guest-to-a-user.md)
- [Creating new kiosk sign in points](https://help.teamgo.co/en/articles/8516220-creating-new-kiosk-sign-in-points.md): How to create, setup and manage your kiosk sign in points
- [QR Code Overview](https://help.teamgo.co/en/articles/6707097-qr-code-overview.md): How QR codes work with your visitor management system
- [Add QR code kiosk sign in point](https://help.teamgo.co/en/articles/6696499-add-qr-code-kiosk-sign-in-point.md): What are contactless QR code kiosks and how do they work?
- [iPad kiosk Overview](https://help.teamgo.co/en/articles/6696486-ipad-kiosk-overview.md): What are iPad kiosks and how should they be used?
- [Add new iPad Kiosk](https://help.teamgo.co/en/articles/6696531-add-new-ipad-kiosk.md): How to create a new iPad kiosk sign in point for Teamgo
- [iPad Kiosk Workflows](https://help.teamgo.co/en/articles/6974857-ipad-kiosk-workflows.md): Create robust sign-in workflows with the Teamgo Sign in Point Editor
- [Assign hosts to kiosks](https://help.teamgo.co/en/articles/7133175-assign-hosts-to-kiosks.md): How to add your users as visitor hosts to iPad and QR code sign in points
- [Add a video screen to kiosks](https://help.teamgo.co/en/articles/8293894-add-a-video-screen-to-kiosks.md): How to add a video to your workflow using a Web View screen
- [Web Browser kiosks](https://help.teamgo.co/en/articles/8303429-web-browser-kiosks.md): How to allow visitors to sign in and out using a browser on your computer
- [Kiosk app on an iPhone](https://help.teamgo.co/en/articles/8997239-kiosk-app-on-an-iphone.md): Staff can check-in Users and Visitors via QR code using an iPhone
- [Sign-in Sub-users](https://help.teamgo.co/en/articles/9452109-sign-in-sub-users.md): Perfect for schools, child care and day care workplaces
- [How to Apply a Sign-In Point Design to Multiple Sign-In Points of the Same Type](https://help.teamgo.co/en/articles/11826988-how-to-apply-a-sign-in-point-design-to-multiple-sign-in-points-of-the-same-type.md)
- [Using Conditional Logic and Trigger Options for Form Fields](https://help.teamgo.co/en/articles/14031474-using-conditional-logic-and-trigger-options-for-form-fields.md): Forms can dynamically adjust based on user input. This is done using Conditional Logic and Trigger Options, which allow fields to appear, disappear, or trigger actions during the workflow.
- [Teamgo Kiosk App - from 4.5.0 to the latest version](https://help.teamgo.co/en/articles/14904624-teamgo-kiosk-app-from-4-5-0-to-the-latest-version.md): We’ve recently released a brand-new version of the Teamgo app. This update includes a full redesign to improve performance, flexibility, and long-term reliability. If you’ve just updated, here’s w...
- [Return Visitor and Pre-Registered Visitor Check-in via Name Recognition](https://help.teamgo.co/en/articles/16242539-return-visitor-and-pre-registered-visitor-check-in-via-name-recognition.md)
- [Notification Settings](https://help.teamgo.co/en/articles/6699748-notification-settings.md): Setup how your notifications work for your Teamgo account and users
- [Location Notifications](https://help.teamgo.co/en/articles/5719164-location-notifications.md): Manage settings for your location specific alerts
- [Export your Teamgo Data](https://help.teamgo.co/en/articles/12673911-export-your-teamgo-data.md): How to export your date using the Teamgo web dashboard.
- [Visitor Badges Overview](https://help.teamgo.co/en/articles/3469964-visitor-badges-overview.md): How to setup and customise visitor badges
- [Employee Badges](https://help.teamgo.co/en/articles/3470003-employee-badges.md): Design and customise badges for your users, employees, contractors
- [Enable Badge Printing](https://help.teamgo.co/en/articles/3470068-enable-badge-printing.md): Connect your printer to the iPad then enable badge printing in your visitor sign in workflow
- [Disable kiosk Badge Printing](https://help.teamgo.co/en/articles/3470148-disable-kiosk-badge-printing.md): Learn how to remove badge printing from your Teamgo sign in flows
- [Pre-print Visitor Badges](https://help.teamgo.co/en/articles/3470170-pre-print-visitor-badges.md): Learn how to print Visitor Badges prior to their arrival
- [Re-print Visitor Badges](https://help.teamgo.co/en/articles/3476328-re-print-visitor-badges.md): You can re-print a visitor badge after a visitor arrives on site

## Visitor Management

- [Visitors Overview](https://help.teamgo.co/en/articles/3447119-visitors-overview.md): Introduction to Visitors
- [Guest Visitors](https://help.teamgo.co/en/articles/8468622-guest-visitors.md): Guest Visitors are a type of User that does not have an account. This is your typical workplace visitor type.
- [Visitor Watch List](https://help.teamgo.co/en/articles/3544871-visitor-watch-list.md): Notify your team when persons of interest arrive on site
- [Record visitor notes](https://help.teamgo.co/en/articles/4601080-record-visitor-notes.md): Adding notes to your visitor records
- [Block Visitors from Sign-In](https://help.teamgo.co/en/articles/3544869-block-visitors-from-sign-in.md): How to block existing visitors from sign-in
- [Visitor capacity limit](https://help.teamgo.co/en/articles/4666012-visitor-capacity-limit.md): Limit how many people can sign-in to a location
- [Remote User Check-in](https://help.teamgo.co/en/articles/8332992-remote-user-check-in.md): All your people to check-in to any location remote to your workplace. A great solution for travelling workers and people working from home.
- [Delete Visitors](https://help.teamgo.co/en/articles/3544874-delete-visitors.md): How to remove a visitor from your visitor management system
- [Denied Access](https://help.teamgo.co/en/articles/10060514-denied-access.md): You can deny access from a visitor, worker or other user type when they sign in. Halting the process and notifying contacts.
- [How to Modify Sign-In and Sign-Out Times](https://help.teamgo.co/en/articles/13901964-how-to-modify-sign-in-and-sign-out-times.md)
- [How to Retrospectively Add a Visitor Sign-In Record](https://help.teamgo.co/en/articles/13902259-how-to-retrospectively-add-a-visitor-sign-in-record.md)
- [Quick Check-in for Return Visitors](https://help.teamgo.co/en/articles/16536361-quick-check-in-for-return-visitors.md): Returning visitors can check in quickly using Express Check-in or Sign In via Name Recognition. These options let returning visitors use information already associated with their visitor record ins...
- [QR Code Overview](https://help.teamgo.co/en/articles/8686411-qr-code-overview.md): What are QR codes and how they can be used for visitors
- [Pre-Registration Overview](https://help.teamgo.co/en/articles/6707051-pre-registration-overview.md): An overview of the visitor pre-registration function
- [Pre-registering Guests](https://help.teamgo.co/en/articles/8504309-pre-registering-guests.md): How to pre-register guests
- [Pre-register Groups](https://help.teamgo.co/en/articles/3473249-pre-register-groups.md): How to pre-register a large number of visitors at one time
- [How to Modify Pre-registrations](https://help.teamgo.co/en/articles/16653043-how-to-modify-pre-registrations.md)
- [Workflow: sending messages when visitors and users sign out](https://help.teamgo.co/en/articles/9581472-workflow-sending-messages-when-visitors-and-users-sign-out.md)
- [Workflow: Vehicle Inspection with Periodic, Detailed Compliance Checks](https://help.teamgo.co/en/articles/10213002-workflow-vehicle-inspection-with-periodic-detailed-compliance-checks.md): Custom workflow ideas for VMC kiosks
- [Workflow: Face Recognition on an iPad or Android tablet Kiosk](https://help.teamgo.co/en/articles/10773572-workflow-face-recognition-on-an-ipad-or-android-tablet-kiosk.md): Turn on Face Recognition scanning on your iPad Kiosk sign in
- [Workflow: Child drop off and pick up](https://help.teamgo.co/en/articles/10773538-workflow-child-drop-off-and-pick-up.md): Setting up your kiosk to allow for secure and compliant child drop off and pickup functions.

## Emergency Notifications

- [Emergency Overview](https://help.teamgo.co/en/articles/3486299-emergency-overview.md): Learn all about the evacuation functions
- [Activate Emergency](https://help.teamgo.co/en/articles/3486317-activate-emergency.md): Instantly notify all persons on site of emergencies and send instructions on what to do
- [Emergency evacuation templates](https://help.teamgo.co/en/articles/4240203-emergency-evacuation-templates.md): How to setup templates for different critical events
- [Print Evacuation List](https://help.teamgo.co/en/articles/3486327-print-evacuation-list.md): Learn how to print an evacuation list

## System & Hardware

- [Teamgo System Requirements](https://help.teamgo.co/en/articles/2106880-teamgo-system-requirements.md): Easy web visitor management software system requirements.
- [Teamgo Supported Hardware](https://help.teamgo.co/en/articles/616479-teamgo-supported-hardware.md): Hardware that works with the Teamgo visitor management system
- [Network & Firewall Settings](https://help.teamgo.co/en/articles/3244610-network-firewall-settings.md): Prepare your office network for best performance
- [New iPad setup guide](https://help.teamgo.co/en/articles/1226112-new-ipad-setup-guide.md): How to setup your iPad to work best with the Teamgo kiosk app.
- [Updating the iPad kiosk app](https://help.teamgo.co/en/articles/632580-updating-the-ipad-kiosk-app.md): How to update the Teamgo kiosk app for iPad
- [Bluetooth Thermometer](https://help.teamgo.co/en/articles/5752509-bluetooth-thermometer.md): Teamgo supports the UFR-101 Bluetooth Thermometer for contact free temperature scanning.
- [Guided Access Mode for iPad](https://help.teamgo.co/en/articles/2171262-guided-access-mode-for-ipad.md): Guided Access limits your iOS device to a single app and lets you control which features are available.
- [Teamgo Printers Overview](https://help.teamgo.co/en/articles/616482-teamgo-printers-overview.md): The Teamgo system can print staff and visitor badges, on sign in and directly from the dashboard.
- [Connect Printer to iPad via WiFi](https://help.teamgo.co/en/articles/1226496-connect-printer-to-ipad-via-wifi.md): This article will help you connect your Brother label printer to the Teamgo iPad kiosk for badge printing.
- [Connect Printer to iPad via Bluetooth](https://help.teamgo.co/en/articles/2278769-connect-printer-to-ipad-via-bluetooth.md): This article will assist with connecting your Brother QL-820NWB printer using the direct Bluetooth connection method.
- [Change Printer Labels Size](https://help.teamgo.co/en/articles/1259792-change-printer-labels-size.md): This guide will help you with setting up different size labels for the supported brother label printers
- [Web Dashboard Network Printing from a Windows PC \(bypasses the iPad\)](https://help.teamgo.co/en/articles/10390344-web-dashboard-network-printing-from-a-windows-pc-bypasses-the-ipad.md): Windows PC printing that bypasses the iPad. Useful in cases where you are having trouble getting the web dashboard to print through the iPad kiosk.
- [Customise visitor badges](https://help.teamgo.co/en/articles/4337961-customise-visitor-badges.md): Customise your visitor badges with the right contact and design
- [How can I reorder visitor badges?](https://help.teamgo.co/en/articles/4337952-how-can-i-reorder-visitor-badges.md): Have you run out of visitor badge cartridges? Order more with Teamgo.
- [Enhance Visitor Badge Visibility with Red Printing](https://help.teamgo.co/en/articles/11129338-enhance-visitor-badge-visibility-with-red-printing.md)
- [Pass App - Remote Sign-In and Scan Feature Requirements](https://help.teamgo.co/en/articles/9262360-pass-app-remote-sign-in-and-scan-feature-requirements.md)
- [Pass - Visitor Sign In App](https://help.teamgo.co/en/articles/9560542-pass-visitor-sign-in-app.md): All about the Pass - Visitor Sign In App
- [Visitor Kiosk on the iPhone](https://help.teamgo.co/en/articles/9328589-visitor-kiosk-on-the-iphone.md): You can run the iPad app on your iPhone for mobile kiosk features
- [Geofencing Using the Pass Visitor Sign In app](https://help.teamgo.co/en/articles/11026577-geofencing-using-the-pass-visitor-sign-in-app.md): This guide will help you understand and setup Geofencing capability with the visitor management system.

## System Updates

- [VMS Dashboard Updates](https://help.teamgo.co/en/articles/5413977-vms-dashboard-updates.md): New releases, fixes and updates to the Teamgo Visitor Management System cloud software dashboard.
- [VMS Kiosk Updates](https://help.teamgo.co/en/articles/5413978-vms-kiosk-updates.md): Teamgo VMS Kiosk is a secure visitor management kiosk built to support safer workplaces. With regular security updates, bug fixes, and new features, your visitor check-in system stays reliable and ...
- [Pass App Updates](https://help.teamgo.co/en/articles/5413982-pass-app-updates.md): Teamgo Pass is a secure mobile visitor management app for iPhone and Android designed to support safer, more connected workplaces. We regularly update security, performance, and new features. For i...

## Integrations

- [Visitor Management System API](https://help.teamgo.co/en/articles/3486356-visitor-management-system-api.md): Understanding actions for connecting to the visitor management API
- [Active Directory Integration](https://help.teamgo.co/en/articles/3486402-active-directory-integration.md): Learn how to connect and setup Active Directory for Teamgo
- [User Provisioning with Microsoft Entra ID](https://help.teamgo.co/en/articles/5652059-user-provisioning-with-microsoft-entra-id.md): Connect your Microsoft Entra ID to Teamgo for user provisioning
- [Custom development](https://help.teamgo.co/en/articles/8258692-custom-development.md): Do you require a custom integration for a 3rd party software's with Teamgo?
- [Access control system integrations](https://help.teamgo.co/en/articles/4354356-access-control-system-integrations.md): Teamgo can interface with your access control systems
- [Inner Range Inception Integration](https://help.teamgo.co/en/articles/9365967-inner-range-inception-integration.md)
- [Google Directory Integration](https://help.teamgo.co/en/articles/3486413-google-directory-integration.md): Learn how to synchronise your employees into Teamgo with Google Directory integration
- [Okta user provisioning integration with SCIM](https://help.teamgo.co/en/articles/9593465-okta-user-provisioning-integration-with-scim.md)
- [WebHooks Integration](https://help.teamgo.co/en/articles/4340854-webhooks-integration.md): Create your own custom workflows that get triggered when certain events occur within Teamgo using Webhooks!
- [Health and security system integrations](https://help.teamgo.co/en/articles/4354368-health-and-security-system-integrations.md): Teamgo can integrate to your health and security system providers
- [Working With Children compliance check for Australia](https://help.teamgo.co/en/articles/4659789-working-with-children-compliance-check-for-australia.md): How to verify working with children compliance for Australian customers in VIC/NSW/TAS
- [How to configure SAML for Okta/Teamgo](https://help.teamgo.co/en/articles/9505289-how-to-configure-saml-for-okta-teamgo.md)
- [HR and recruitment system integration](https://help.teamgo.co/en/articles/4354373-hr-and-recruitment-system-integration.md): Integrate your HR and Recruitment systems into the Teamgo visitor management platform.
- [Slack Integration](https://help.teamgo.co/en/articles/3486416-slack-integration.md): Learn how to make Teamgo push visitor arrival notifications to Slack in real time
- [Microsoft Teams](https://help.teamgo.co/en/articles/8278057-microsoft-teams.md): Get notifications sent to your MS Teams messenger
- [Azure Active Directory/Entra ID single sign-on \(SSO\) integration with Teamgo](https://help.teamgo.co/en/articles/5354910-azure-active-directory-entra-id-single-sign-on-sso-integration-with-teamgo.md): Connecting Azure Entra ID for user Single Sign On
- [Okta Single Sign-On and SAML integration with Teamgo](https://help.teamgo.co/en/articles/9295222-okta-single-sign-on-and-saml-integration-with-teamgo.md): Connecting with Okta for single sign-on and automatic user provisioning using SAML
- [Aruba ClearPass](https://help.teamgo.co/en/articles/4340852-aruba-clearpass.md): Easily provide Wi-Fi network access to your visitors and employees with Aruba’s ClearPass
- [Meraki Integration](https://help.teamgo.co/en/articles/2341306-meraki-integration.md): At this time Teamgo does not directly integrate into Meraki.
- [OneDrive Integration](https://help.teamgo.co/en/articles/8558743-onedrive-integration.md): Saving signed inductions to OneDrive
- [Configure Microsoft Entra ID user provisioning with group attribute and PIN support using a custom application](https://help.teamgo.co/en/articles/11772561-configure-microsoft-entra-id-user-provisioning-with-group-attribute-and-pin-support-using-a-custom-application.md): Access to Teamgo's Microsoft Entra ID integration is required.

## Modules

- [Contractor Module Overview](https://help.teamgo.co/en/articles/5752397-contractor-module-overview.md): Add your suppliers information and contract workers to build inductions, sign in workflows and collecting documents and forms.
- [Inductee Sign-in](https://help.teamgo.co/en/articles/6692533-inductee-sign-in.md): How to manage inductee access to your visitor management system
- [Add new contractor users](https://help.teamgo.co/en/articles/6692503-add-new-contractor-users.md): How to add your contractors and invite them to access.
- [Calendars Overview](https://help.teamgo.co/en/articles/10644840-calendars-overview.md)
- [Adding New Calendars](https://help.teamgo.co/en/articles/10644845-adding-new-calendars.md): Setup calendars for all types of bookings, how to add new calendars
- [Update Calendar](https://help.teamgo.co/en/articles/10644859-update-calendar.md): Make changes to your calendar and calendar settings
- [Managing Bookings](https://help.teamgo.co/en/articles/10644867-managing-bookings.md): Updating and editing your users calendar bookings
- [Create Recurring Bookings](https://help.teamgo.co/en/articles/10648053-create-recurring-bookings.md): Setup recurring booking for your guests
- [Booking Approvals](https://help.teamgo.co/en/articles/10648059-booking-approvals.md): Setup booking checks to get approval from administrators and users with oversight of visitor traffic to your workplaces for added security.
- [Company booking page link](https://help.teamgo.co/en/articles/4240273-company-booking-page-link.md): Send visitors to your own custom booking page link, how to update this link and for your users.
- [Mass Notification Overview](https://help.teamgo.co/en/articles/7439057-mass-notification-overview.md): Sending out critical messages to the right people.
- [Send Mass Notifications](https://help.teamgo.co/en/articles/8649743-send-mass-notifications.md): Send messages to your users at anytime even if they are not signed in, keeping people informed at important times.
- [Time and Attendance Overview](https://help.teamgo.co/en/articles/8204017-time-and-attendance-overview.md): How to access and view your user time and attendance records for employee specific timesheet data.
- [Visitor Board Overview](https://help.teamgo.co/en/articles/5719206-visitor-board-overview.md): Display visitors on-site on a second screen and monitor easily who has arrived and at the workplace
- [Visitor Board Setup](https://help.teamgo.co/en/articles/10773581-visitor-board-setup.md): Setup your Visitor Board add-on for the visitor software system
- [Enable Face Recognition Sign in](https://help.teamgo.co/en/articles/3469906-enable-face-recognition-sign-in.md): Enable and setup facial recognition sign in for your users
- [Documents Overview](https://help.teamgo.co/en/articles/5752381-documents-overview.md): Request documents and forms from your visitors, employees, contractors and more
- [Document Settings](https://help.teamgo.co/en/articles/8649038-document-settings.md): Manage your document settings with the visitor software
- [Create new document type](https://help.teamgo.co/en/articles/5754935-create-new-document-type.md): How to setup your document types
- [Request a document](https://help.teamgo.co/en/articles/5755915-request-a-document.md): You can request documents of any type from your contractor companies, inductees, and employees to be submitted.
- [Document Checking](https://help.teamgo.co/en/articles/4620922-document-checking.md): How to set up document compliance checks for employees and contractors
- [Education Overview](https://help.teamgo.co/en/articles/9874171-education-overview.md): An overview of setting up your visitor system for use at Schools and Child Care workplaces
- [WWC Working With Children Checks](https://help.teamgo.co/en/articles/10773520-wwc-working-with-children-checks.md): How to setup your WWC function for use with local checks
- [Surveys & Sentiment Overview](https://help.teamgo.co/en/articles/11161784-surveys-sentiment-overview.md): Request feedback from your visitors, employees, contractors and more
- [Create a new Sentiment survey](https://help.teamgo.co/en/articles/11161795-create-a-new-sentiment-survey.md): Create different types of surveys and start collecting visitor sentiment data
- [Sentiment Reports](https://help.teamgo.co/en/articles/11161790-sentiment-reports.md): How to access your sentiment reports and view the different types of sentiment analytics.

## Frequently Asked Questions

- [Do I need an iPad or an Android tablet to use the visitor management system?](https://help.teamgo.co/en/articles/4220948-do-i-need-an-ipad-or-an-android-tablet-to-use-the-visitor-management-system.md): You can still use Teamgo for visitor management without a tablet kiosk
- [How to identify your iPad Model](https://help.teamgo.co/en/articles/3121597-how-to-identify-your-ipad-model.md): Check to see if your iPad is supported by Teamgo
- [What printer do I need for visitor badges](https://help.teamgo.co/en/articles/8682976-what-printer-do-i-need-for-visitor-badges.md): We support the Brother QL series of label printers only
- [What kiosk stand should I choose?](https://help.teamgo.co/en/articles/616489-what-kiosk-stand-should-i-choose.md): Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
- [Why is a business email required to sign up for the free trial?](https://help.teamgo.co/en/articles/9873858-why-is-a-business-email-required-to-sign-up-for-the-free-trial.md): Strength, integrity, safety. Teamgo ensures its systems are secure from all ends for our trial and subscribed customers.
- [Is the Teamgo app available on Android?](https://help.teamgo.co/en/articles/1556465-is-the-teamgo-app-available-on-android.md): Teamgo kiosk app is available on Android devices
- [Is the Teamgo Pass app available for my smartphone?](https://help.teamgo.co/en/articles/4220970-is-the-teamgo-pass-app-available-for-my-smartphone.md): The Teamgo Pass app is available on both iPhone and Android devices
- [Is Teamgo available for MS Windows](https://help.teamgo.co/en/articles/1721597-is-teamgo-available-for-ms-windows.md): Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.
- [Adding a billing contact for invoices](https://help.teamgo.co/en/articles/3473200-adding-a-billing-contact-for-invoices.md): If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
- [Can I have more than one Administrator?](https://help.teamgo.co/en/articles/4239835-can-i-have-more-than-one-administrator.md): Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
- [Changing Your Admin Email Address](https://help.teamgo.co/en/articles/1600573-changing-your-admin-email-address.md): Contact Teamgo to change your account administrator
- [Change Account Owner](https://help.teamgo.co/en/articles/4239852-change-account-owner.md): Do you need to change your Teamgo account owner?
- [Email domain and firewall settings](https://help.teamgo.co/en/articles/616474-email-domain-and-firewall-settings.md): Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
- [Enable browser cookies](https://help.teamgo.co/en/articles/616471-enable-browser-cookies.md): It's important your browser has cookies enabled for the best Teamgo dashboard experience.
- [Teamgo Subscription Pricing](https://help.teamgo.co/en/articles/1393609-teamgo-subscription-pricing.md): How Teamgo visitor management subscription pricing works
- [Trials and trial extensions](https://help.teamgo.co/en/articles/4354532-trials-and-trial-extensions.md): If you need more time to trial or an extended evaluation we can help!
- [How to submit a problem or bug](https://help.teamgo.co/en/articles/10659821-how-to-submit-a-problem-or-bug.md): Did you discover a bug or system behaviour you were not expecting? Report it!
- [Education Pricing](https://help.teamgo.co/en/articles/1582497-education-pricing.md): Education customers are eligible for product and service discounts.
- [Charity & Not For Profit Pricing](https://help.teamgo.co/en/articles/12114465-charity-not-for-profit-pricing.md): Teamgo offers discounted pricing for registered charities and not for profits.
- [Teamgo and your organisations privacy policy compliance](https://help.teamgo.co/en/articles/1818361-teamgo-and-your-organisations-privacy-policy-compliance.md): Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
- [Hosting and Data Sovereignty](https://help.teamgo.co/en/articles/12114481-hosting-and-data-sovereignty.md): Teamgo is a global visitor management solution with infrastructure across Australia, North America, United Kingdom and Europe
- [What are Teamgo's terms of service?](https://help.teamgo.co/en/articles/1818310-what-are-teamgo-s-terms-of-service.md): The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- [FERPA Compliance](https://help.teamgo.co/en/articles/3567759-ferpa-compliance.md): Family Educational Rights and Privacy Act \(FERPA\) and Teamgo
- [GDPR Data Privacy](https://help.teamgo.co/en/articles/1818275-gdpr-data-privacy.md): Teamgo supports data compliance objectives for all customers in the EU and beyond.
- [What is Teamgo's privacy policy](https://help.teamgo.co/en/articles/1818352-what-is-teamgo-s-privacy-policy.md): Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- [Teamgo customer email guidelines](https://help.teamgo.co/en/articles/1818311-teamgo-customer-email-guidelines.md): Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
- [Government Use and Endorsement](https://help.teamgo.co/en/articles/5098387-government-use-and-endorsement.md): Teamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping.
- [Building new features for customers](https://help.teamgo.co/en/articles/14616906-building-new-features-for-customers.md): Is something not working as expected, a feature missing or you just have a great idea to improve everything?
- [Teamgo Security Best Practices Guide](https://help.teamgo.co/en/articles/14814943-teamgo-security-best-practices-guide.md): Security tips for Administrators and Users of Teamgo to keep your account safe and secure.

## Troubleshooting

- [Teamgo System Status](https://help.teamgo.co/en/articles/4995309-teamgo-system-status.md): If you experience issues with Teamgo you can see if the service is online.
- [The iPad or Android tablet kiosk has stopped responding](https://help.teamgo.co/en/articles/4236975-the-ipad-or-android-tablet-kiosk-has-stopped-responding.md): Has your Teamgo app stopped working?
- [Email delivery issues](https://help.teamgo.co/en/articles/4236873-email-delivery-issues.md): Are you not receiving notifications or reports to your work email?
- [Printer has stopped working](https://help.teamgo.co/en/articles/1738668-printer-has-stopped-working.md): Help with various supported Brother label printers when they stop working
- [Brother QL-820NWB Bluetooth Problem](https://help.teamgo.co/en/articles/1891264-brother-ql-820nwb-bluetooth-problem.md): Tips for supporting your BlueTooth printer if it stops working
- [Brother QL-820NWB Wi-Fi Problem](https://help.teamgo.co/en/articles/4236488-brother-ql-820nwb-wi-fi-problem.md): Tips for supporting your WIFI printer if it stops working
- [Missing features and add ons?](https://help.teamgo.co/en/articles/4597560-missing-features-and-add-ons.md): Are you missing options in your account that you should have access to?
- [Dark mode for iPad and hidden text](https://help.teamgo.co/en/articles/4268095-dark-mode-for-ipad-and-hidden-text.md): Hidden text may be caused directly by your iPad devices settings
- [Cannot login with account details](https://help.teamgo.co/en/articles/4236759-cannot-login-with-account-details.md): If you cannot login with your password you can use the recovery tool.
- [System slow to respond](https://help.teamgo.co/en/articles/1525083-system-slow-to-respond.md): If your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.
- [Notifications not sent](https://help.teamgo.co/en/articles/4236924-notifications-not-sent.md): Have your notifications stopped working?
- [Disable iPad Auto-Lock](https://help.teamgo.co/en/articles/2757481-disable-ipad-auto-lock.md): How to disable the auto-lock feature on your iPad
- [SMS Outbound Issue](https://help.teamgo.co/en/articles/13912635-sms-outbound-issue.md): If SMS notifications are not being delivered, the issue may be related to the SMS provider, carrier restrictions, or caller ID configuration.
- [How can I set up and troubleshoot email notifications in Teamgo?](https://help.teamgo.co/en/articles/15053738-how-can-i-set-up-and-troubleshoot-email-notifications-in-teamgo.md)