# Visitor Management System Support

> Visitor Management System Support

## Getting started for Admins

- [Quick Admin Setup Guide](https://help.teamgo.co/en/articles/8454995-quick-admin-setup-guide.md): Setup guides for new administrators of the visitor software
- [Web Dashboard Overview](https://help.teamgo.co/en/articles/8547506-web-dashboard-overview.md): An overview of your visitor management system's web dashboard.
- [Quick Kiosk Customisation](https://help.teamgo.co/en/articles/8661388-quick-kiosk-customisation.md): Fast and easy setup of your kiosk and visitor badges
- [Visitor System Terminology](https://help.teamgo.co/en/articles/10660035-visitor-system-terminology.md): Learn about the different terminology used for visitor software

## Getting started for Users

- [Pass app for mobile users](https://help.teamgo.co/en/articles/4340871-pass-app-for-mobile-users.md): What is VMS Pass app for iPhone and Android and how does it work?
- [User check-in on an iPad or Android tablet kiosk](https://help.teamgo.co/en/articles/6975358-user-check-in-on-an-ipad-or-android-tablet-kiosk.md): How to sign-in employees with Teamgo
- [How to Translate UI Languages on the Web Dashboard Using Built-In Browser Tools](https://help.teamgo.co/en/articles/12886487-how-to-translate-ui-languages-on-the-web-dashboard-using-built-in-browser-tools.md)

## Administrator Guides

- [Update account billing contact](https://help.teamgo.co/en/articles/3486333-update-account-billing-contact.md): You can add a contact for account and billing management
- [Update Account Details](https://help.teamgo.co/en/articles/4240259-update-account-details.md): Manage your account details and administration contact
- [Update payment card](https://help.teamgo.co/en/articles/4240254-update-payment-card.md): If you are subscribed for card payments you can update the card in your administrator dashboard
- [Account Invoices](https://help.teamgo.co/en/articles/4240245-account-invoices.md): Where and how to access your account invoices
- [Teamgo W-9 Form](https://help.teamgo.co/en/articles/4354421-teamgo-w-9-form.md): Teamgo is an Australian registered company
- [Forgotten Password](https://help.teamgo.co/en/articles/632645-forgotten-password.md): Reset your password with the password recovery tool
- [Terminate Account](https://help.teamgo.co/en/articles/3486338-terminate-account.md): You can terminate your Teamgo account at anytime you like
- [How to Grant Users Access to Billing and Payments](https://help.teamgo.co/en/articles/15199800-how-to-grant-users-access-to-billing-and-payments.md): A guide to granting users access to billing and payment information, including downloading invoices, updating payment methods, and managing billing details.

## Visitor Management

- [Pre-Registration Overview](https://help.teamgo.co/en/articles/6707051-pre-registration-overview.md): An overview of the visitor pre-registration function
- [Pre-registering Guests](https://help.teamgo.co/en/articles/8504309-pre-registering-guests.md): How to pre-register guests
- [Pre-register Groups](https://help.teamgo.co/en/articles/3473249-pre-register-groups.md): How to pre-register a large number of visitors at one time

## System & Hardware

- [Pass App - Remote Sign-In and Scan Feature Requirements](https://help.teamgo.co/en/articles/9262360-pass-app-remote-sign-in-and-scan-feature-requirements.md)
- [Pass - Visitor Sign In App](https://help.teamgo.co/en/articles/9560542-pass-visitor-sign-in-app.md): All about the Pass - Visitor Sign In App
- [Visitor Kiosk on the iPhone](https://help.teamgo.co/en/articles/9328589-visitor-kiosk-on-the-iphone.md): You can run the iPad app on your iPhone for mobile kiosk features
- [Geofencing Using the Pass Visitor Sign In app](https://help.teamgo.co/en/articles/11026577-geofencing-using-the-pass-visitor-sign-in-app.md): This guide will help you understand and setup Geofencing capability with the visitor management system.

## System Updates

- [VMS Dashboard Updates](https://help.teamgo.co/en/articles/5413977-vms-dashboard-updates.md): New releases, fixes and updates to the Teamgo Visitor Management System cloud software dashboard.
- [VMS Kiosk Updates](https://help.teamgo.co/en/articles/5413978-vms-kiosk-updates.md): Teamgo VMS Kiosk is a secure visitor management kiosk built to support safer workplaces. With regular security updates, bug fixes, and new features, your visitor check-in system stays reliable and ...
- [Pass App Updates](https://help.teamgo.co/en/articles/5413982-pass-app-updates.md): Teamgo Pass is a secure mobile visitor management app for iPhone and Android designed to support safer, more connected workplaces. We regularly update security, performance, and new features. For i...

## Integrations

- [Visitor Management System API](https://help.teamgo.co/en/articles/3486356-visitor-management-system-api.md): Understanding actions for connecting to the visitor management API
- [Active Directory Integration](https://help.teamgo.co/en/articles/3486402-active-directory-integration.md): Learn how to connect and setup Active Directory for Teamgo
- [User Provisioning with Microsoft Entra ID](https://help.teamgo.co/en/articles/5652059-user-provisioning-with-microsoft-entra-id.md): Connect your Microsoft Entra ID to Teamgo for user provisioning
- [Custom development](https://help.teamgo.co/en/articles/8258692-custom-development.md): Do you require a custom integration for a 3rd party software's with Teamgo?
- [Access control system integrations](https://help.teamgo.co/en/articles/4354356-access-control-system-integrations.md): Teamgo can interface with your access control systems
- [Inner Range Inception Integration](https://help.teamgo.co/en/articles/9365967-inner-range-inception-integration.md)
- [Google Directory Integration](https://help.teamgo.co/en/articles/3486413-google-directory-integration.md): Learn how to synchronise your employees into Teamgo with Google Directory integration
- [Okta user provisioning integration with SCIM](https://help.teamgo.co/en/articles/9593465-okta-user-provisioning-integration-with-scim.md)
- [WebHooks Integration](https://help.teamgo.co/en/articles/4340854-webhooks-integration.md): Create your own custom workflows that get triggered when certain events occur within Teamgo using Webhooks!
- [Health and security system integrations](https://help.teamgo.co/en/articles/4354368-health-and-security-system-integrations.md): Teamgo can integrate to your health and security system providers
- [Working With Children compliance check for Australia](https://help.teamgo.co/en/articles/4659789-working-with-children-compliance-check-for-australia.md): How to verify working with children compliance for Australian customers in VIC/NSW/TAS
- [How to configure SAML for Okta/Teamgo](https://help.teamgo.co/en/articles/9505289-how-to-configure-saml-for-okta-teamgo.md)
- [HR and recruitment system integration](https://help.teamgo.co/en/articles/4354373-hr-and-recruitment-system-integration.md): Integrate your HR and Recruitment systems into the Teamgo visitor management platform.
- [Slack Integration](https://help.teamgo.co/en/articles/3486416-slack-integration.md): Learn how to make Teamgo push visitor arrival notifications to Slack in real time
- [Microsoft Teams](https://help.teamgo.co/en/articles/8278057-microsoft-teams.md): Get notifications sent to your MS Teams messenger
- [Azure Active Directory/Entra ID single sign-on \(SSO\) integration with Teamgo](https://help.teamgo.co/en/articles/5354910-azure-active-directory-entra-id-single-sign-on-sso-integration-with-teamgo.md): Connecting Azure Entra ID for user Single Sign On
- [Okta Single Sign-On and SAML integration with Teamgo](https://help.teamgo.co/en/articles/9295222-okta-single-sign-on-and-saml-integration-with-teamgo.md): Connecting with Okta for single sign-on and automatic user provisioning using SAML
- [Aruba ClearPass](https://help.teamgo.co/en/articles/4340852-aruba-clearpass.md): Easily provide Wi-Fi network access to your visitors and employees with Aruba’s ClearPass
- [Meraki Integration](https://help.teamgo.co/en/articles/2341306-meraki-integration.md): At this time Teamgo does not directly integrate into Meraki.
- [OneDrive Integration](https://help.teamgo.co/en/articles/8558743-onedrive-integration.md): Saving signed inductions to OneDrive
- [Configure Microsoft Entra ID user provisioning with group attribute and PIN support using a custom application](https://help.teamgo.co/en/articles/11772561-configure-microsoft-entra-id-user-provisioning-with-group-attribute-and-pin-support-using-a-custom-application.md): Access to Teamgo's Microsoft Entra ID integration is required.

## Modules

- [Enable Face Recognition Sign in](https://help.teamgo.co/en/articles/3469906-enable-face-recognition-sign-in.md): Enable and setup facial recognition sign in for your users

## Frequently Asked Questions

- [Do I need an iPad or an Android tablet to use the visitor management system?](https://help.teamgo.co/en/articles/4220948-do-i-need-an-ipad-or-an-android-tablet-to-use-the-visitor-management-system.md): You can still use Teamgo for visitor management without a tablet kiosk
- [How to identify your iPad Model](https://help.teamgo.co/en/articles/3121597-how-to-identify-your-ipad-model.md): Check to see if your iPad is supported by Teamgo
- [What printer do I need for visitor badges](https://help.teamgo.co/en/articles/8682976-what-printer-do-i-need-for-visitor-badges.md): We support the Brother QL series of label printers only
- [What kiosk stand should I choose?](https://help.teamgo.co/en/articles/616489-what-kiosk-stand-should-i-choose.md): Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
- [Why is a business email required to sign up for the free trial?](https://help.teamgo.co/en/articles/9873858-why-is-a-business-email-required-to-sign-up-for-the-free-trial.md): Strength, integrity, safety. Teamgo ensures its systems are secure from all ends for our trial and subscribed customers.
- [Is the Teamgo app available on Android?](https://help.teamgo.co/en/articles/1556465-is-the-teamgo-app-available-on-android.md): Teamgo kiosk app is available on Android devices
- [Is the Teamgo Pass app available for my smartphone?](https://help.teamgo.co/en/articles/4220970-is-the-teamgo-pass-app-available-for-my-smartphone.md): The Teamgo Pass app is available on both iPhone and Android devices
- [Is Teamgo available for MS Windows](https://help.teamgo.co/en/articles/1721597-is-teamgo-available-for-ms-windows.md): Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.
- [Adding a billing contact for invoices](https://help.teamgo.co/en/articles/3473200-adding-a-billing-contact-for-invoices.md): If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
- [Can I have more than one Administrator?](https://help.teamgo.co/en/articles/4239835-can-i-have-more-than-one-administrator.md): Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
- [Changing Your Admin Email Address](https://help.teamgo.co/en/articles/1600573-changing-your-admin-email-address.md): Contact Teamgo to change your account administrator
- [Change Account Owner](https://help.teamgo.co/en/articles/4239852-change-account-owner.md): Do you need to change your Teamgo account owner?
- [Email domain and firewall settings](https://help.teamgo.co/en/articles/616474-email-domain-and-firewall-settings.md): Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
- [Enable browser cookies](https://help.teamgo.co/en/articles/616471-enable-browser-cookies.md): It's important your browser has cookies enabled for the best Teamgo dashboard experience.
- [Teamgo Subscription Pricing](https://help.teamgo.co/en/articles/1393609-teamgo-subscription-pricing.md): How Teamgo visitor management subscription pricing works
- [Trials and trial extensions](https://help.teamgo.co/en/articles/4354532-trials-and-trial-extensions.md): If you need more time to trial or an extended evaluation we can help!
- [How to submit a problem or bug](https://help.teamgo.co/en/articles/10659821-how-to-submit-a-problem-or-bug.md): Did you discover a bug or system behaviour you were not expecting? Report it!
- [Education Pricing](https://help.teamgo.co/en/articles/1582497-education-pricing.md): Education customers are eligible for product and service discounts.
- [Charity & Not For Profit Pricing](https://help.teamgo.co/en/articles/12114465-charity-not-for-profit-pricing.md): Teamgo offers discounted pricing for registered charities and not for profits.
- [Teamgo and your organisations privacy policy compliance](https://help.teamgo.co/en/articles/1818361-teamgo-and-your-organisations-privacy-policy-compliance.md): Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
- [Hosting and Data Sovereignty](https://help.teamgo.co/en/articles/12114481-hosting-and-data-sovereignty.md): Teamgo is a global visitor management solution with infrastructure across Australia, North America, United Kingdom and Europe
- [What are Teamgo's terms of service?](https://help.teamgo.co/en/articles/1818310-what-are-teamgo-s-terms-of-service.md): The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- [FERPA Compliance](https://help.teamgo.co/en/articles/3567759-ferpa-compliance.md): Family Educational Rights and Privacy Act \(FERPA\) and Teamgo
- [GDPR Data Privacy](https://help.teamgo.co/en/articles/1818275-gdpr-data-privacy.md): Teamgo supports data compliance objectives for all customers in the EU and beyond.
- [What is Teamgo's privacy policy](https://help.teamgo.co/en/articles/1818352-what-is-teamgo-s-privacy-policy.md): Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- [Teamgo customer email guidelines](https://help.teamgo.co/en/articles/1818311-teamgo-customer-email-guidelines.md): Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
- [Government Use and Endorsement](https://help.teamgo.co/en/articles/5098387-government-use-and-endorsement.md): Teamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping.
- [Building new features for customers](https://help.teamgo.co/en/articles/14616906-building-new-features-for-customers.md): Is something not working as expected, a feature missing or you just have a great idea to improve everything?
- [Teamgo Security Best Practices Guide](https://help.teamgo.co/en/articles/14814943-teamgo-security-best-practices-guide.md): Security tips for Administrators and Users of Teamgo to keep your account safe and secure.

## Troubleshooting

- [Teamgo System Status](https://help.teamgo.co/en/articles/4995309-teamgo-system-status.md): If you experience issues with Teamgo you can see if the service is online.
- [The iPad or Android tablet kiosk has stopped responding](https://help.teamgo.co/en/articles/4236975-the-ipad-or-android-tablet-kiosk-has-stopped-responding.md): Has your Teamgo app stopped working?
- [Email delivery issues](https://help.teamgo.co/en/articles/4236873-email-delivery-issues.md): Are you not receiving notifications or reports to your work email?
- [Printer has stopped working](https://help.teamgo.co/en/articles/1738668-printer-has-stopped-working.md): Help with various supported Brother label printers when they stop working
- [Brother QL-820NWB Bluetooth Problem](https://help.teamgo.co/en/articles/1891264-brother-ql-820nwb-bluetooth-problem.md): Tips for supporting your BlueTooth printer if it stops working
- [Brother QL-820NWB Wi-Fi Problem](https://help.teamgo.co/en/articles/4236488-brother-ql-820nwb-wi-fi-problem.md): Tips for supporting your WIFI printer if it stops working
- [Missing features and add ons?](https://help.teamgo.co/en/articles/4597560-missing-features-and-add-ons.md): Are you missing options in your account that you should have access to?
- [Dark mode for iPad and hidden text](https://help.teamgo.co/en/articles/4268095-dark-mode-for-ipad-and-hidden-text.md): Hidden text may be caused directly by your iPad devices settings
- [Cannot login with account details](https://help.teamgo.co/en/articles/4236759-cannot-login-with-account-details.md): If you cannot login with your password you can use the recovery tool.
- [System slow to respond](https://help.teamgo.co/en/articles/1525083-system-slow-to-respond.md): If your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.
- [Notifications not sent](https://help.teamgo.co/en/articles/4236924-notifications-not-sent.md): Have your notifications stopped working?
- [Disable iPad Auto-Lock](https://help.teamgo.co/en/articles/2757481-disable-ipad-auto-lock.md): How to disable the auto-lock feature on your iPad
- [SMS Outbound Issue](https://help.teamgo.co/en/articles/13912635-sms-outbound-issue.md): If SMS notifications are not being delivered, the issue may be related to the SMS provider, carrier restrictions, or caller ID configuration.
- [How can I set up and troubleshoot email notifications in Teamgo?](https://help.teamgo.co/en/articles/15053738-how-can-i-set-up-and-troubleshoot-email-notifications-in-teamgo.md)