Note: This guide applies to the Brother QL-820NWB printer only.
You will need to have your printer set up to use Bluetooth before completing the below steps.
Make sure to disable template mode using the controls on the printer (Press the [Menu] button -> Navigate to Template Settings -> Template Mode -> Off in the menu by using the [▲] and [▼] buttons and [OK] to select)
Please refer to the Brother QL-820NWB instruction guides.
BEFORE YOU SETUP YOUR PRINTER
Apple iPad devices will require you to allow discovery of the printer on the network, either WIFI or Bluetooth. When the prompt appears, you will need to allow the device to discover connected devices like the printer. Accept this to Allow Always and you can proceed with the connection process outlined below.
Connect Bluetooth Printer
Login to your Teamgo iPad application with your username and password.
Select the Settings tab at the bottom of the screen.
Select the Bluetooth Search and Pair option.
Wait for the iPad to find your printer via Bluetooth and select it once displayed. This may take a few moments to be discovered so please be patient. If your printer still cannot be found, click Cancel, click Bluetooth Search & Pair, Turn off and back on your printer's Bluetooth and it should be found.
Once selected the printer will be paired with the iPad but you still need to select it from the available Printers list. Tap the Printer option and then select your printer from the list. It may take a moment to finalize setup so please be patient.
Your printer is now paired, please press Print Test to ensure the devices are correctly connected and can talk to each other.
Your Brother QL-820NWB printer is now paired with the Teamgo App!
Note: Your iPad can only be connected to one printer at a time via Bluetooth or WiFi. Multiple iPads can be connected to the same WiFi printer but not vice-versa. However, only one printer can be connected to one iPad at a time via Bluetooth.
For more information get in touch with your support team.