Connect Printer to iPad via WiFi

This article will help you connect your Brother label printer to the Teamgo iPad kiosk for badge printing.

Steve avatar
Written by Steve
Updated over a week ago

First, we will assume you have connected your Brother label printer to your office wireless network, or you plan on using Bluetooth connection options. Teamgo supports the following Brother Label Printers.

  • Brother QL-720NW wireless printer

  • Brother QL-820NWB wireless and Bluetooth printer

Teamgo recommends you use the Brother QL-820NWB printer.

Ensure you have the correct printing labels, Teamgo only supports the Brother DK-11202 labels (as sold on our website and by most IT stationery suppliers).

Please consult our hardware guides on connecting a Brother printer to your office wireless network. 

Connect Brother Printer via WiFi

(Applies to Brother QL-720NW and QL-820NWB only)

This guide will show you how to connect your Brother printer to a Teamgo kiosk using a wireless network. You will need to have your printer connected to the WiFi network and Teamgo iPad app installed.

Before Printer Setup

Apple iPad devices will require you to allow discovery of the printer on the network, either WIFI or Bluetooth. When the prompt appears, you will need to allow the device to discover connected devices like the printer. Accept this to Allow Always and you can proceed with the connection process outlined below.

Connect Printer

(Ensure you have allowed the device to be discovered by the iPad first as above).

1. Launch the Teamgo App and log in with your administrator username and password.

2. For WiFi printers select "Printer" under "NETWORK PRINTER (WIFI & ETHERNET).

3. The iPad will start searching for network-connected printers, this may take a few moments so please wait.

4. A list of available printers will be displayed, select the printer you wish to connect to.

If the printer cannot be detected automatically, it will give you the option to scan again, or you can do a Manual Setup.

If you go with the Manual Setup, you just need to provide the printer's IP address and select the printer's model.

5. You will now see the printer selected at the top of the Printer options and the printer's network IP address below this.

6. Run a Print Test, this will send a print test job from the Teamgo dashboard to the iPad and onto the printer if connected successfully.

7. Make sure to disable template mode using the controls on the printer hardware (Press the [Menu] button -> Navigate to Template Settings -> Template Mode -> Off in the menu by using the [▲] and [▼] buttons and [OK] to select)

8. Your printer is now connected and if this option is enabled in your Kiosk Design feature, all sign-in will trigger a badge print. We recommend running a test sign-in, choosing a kiosk to load, and completing a test sign-in to print a visitor badge.

Note: to run a test sign-in and print a badge you may need to enable badge printing in the Teamgo dashboard. Please refer to the help article on how to enable badge printing for your iPad when visitors sign in.

For more information get in touch with your support team.

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