When you activate an emergency message you can choose one of many templates setup by the administrator. This will allow you to customise messages and media for each critical event type that may require you to trigger emergency evacuation messaging.
When you activate the emergency notification it will trigger the process based on your chosen settings and configuration.
Select the emergency function
Choose the location to activate
Choose the message template
Confirm the template and choose delivery options
Any kiosks associated with the location will be switched to emergency mode until you deactivate function.
Create Evacuation Template
Login to your web dashboard
Navigate to your location
Select location Settings
Navigate to the Emergency Evacuation section
Select Add Template
Here you can create your default templates. The message section is split in two parts, Email and SMS. Both of these options have benefits and limitations (character limit).
You can also upload a document/media that will be attached to emails and linked in SMS notifications. This is typically a PDF with your floor plans, internal contact numbers and external emergency contacts. Consider creating one of these in the relevant languages your visitors speak.
For more help and support contact the team at [email protected]