When you activate an emergency message you can choose one of many templates setup by the administrator. This will allow you to customise messages and media for each critical event type that may require you to trigger emergency evacuation messaging.

  • Evacuation drill
  • Fire
  • Chemical
  • Active Persons

When you activate the emergency notification it will trigger the process based on your chosen settings and configuration.

  • Select the emergency function
  • Choose the location to activate
  • Choose the message template
  • Confirm the template and choose delivery options
  • Activate emergency

Any kiosks associated with the location will be switched to emergency mode until you deactivate function.

Create Evacuation Template

  1. Login to your web dashboard
  2. Navigate to your location
  3. Select location Settings
  4. Navigate to the Emergency Evacuation section
  5. Select Add Template

Here you can create your default templates. The message section is split in two parts, Email and SMS. Both of these options have benefits and limitations (character limit).

You can also upload a document/media that will be attached to emails and linked in SMS notifications. This is typically a PDF with your floor plans, internal contact numbers and external emergency contacts. Consider creating one of these in the relevant languages your visitors speak.

For more help and support contact the team at [email protected]

Did this answer your question?