Teamgo Visitor Management provides a flexible account structure designed to support organisations and workplaces of all sizes and complexities. Whether you're a single-site business or managing multiple locations, Teamgo’s account hierarchy ensures smooth and efficient visitor management.
Here's an overview of how accounts are structured within Teamgo.
Account Overview
Your Teamgo account is the foundation of your visitor management system. It is structured to represent your organization and includes the following components:
Organization
The top-level entity of your account is the Organisation, which represents your entire company or institution. This is where global settings, branding, and high-level data are managed.
Examples: Acme Corporation, Global University, or City Council Headquarters:
Organization-level settings include:
Branding elements like logos and themes.
User management and role assignments.
Reporting and analytics across all locations.
Locations
Under your Organization, you can set up one or more Locations to reflect your physical offices, branches, or departments. Each Location is independently configurable, allowing you to tailor visitor management workflows to the needs of specific sites.
Examples: Head Office (Sydney), Warehouse (Melbourne), or Regional Office (Brisbane).
Location-specific settings include:
Visitor types (e.g., Guests, Contractors, Deliveries).
Custom sign-in flows and questions.
Compliance documents or policies required for entry.
Notifications to on-site staff.
User Roles and Permissions
Teamgo offers role-based access control to ensure the right people have the appropriate permissions for their responsibilities. Roles can be assigned at the Organisation or Location level.
Organisation-Level Roles
These users have access to all locations and high-level account management tools:
Owner: Full control over the Organisation, including settings, billing, and user management.
Location-Level Roles
These users only have access to specific locations and their settings:
Location Admin: Full control of a specific location’s settings and workflows.
Receptionist: Handles daily visitor management tasks, such as checking in visitors and issuing badges.
Locations and Teams
Teamgo allows you to group users into Teams within each location. This is especially useful for large organizations with multiple departments or shared facilities. For example:
At Head Office (Sydney), you could have teams like IT Support, Human Resources, and Facilities Management.
Teams can be assigned specific workflows, notification preferences, and responsibilities for meeting visitors.
Customising Your Visitor Workflows
Each location in Teamgo can have its own visitor workflows, ensuring flexibility and compliance with local requirements. Features include:
Sign-In Kiosks: Tailor the kiosk experience for each location with branded interfaces and customized questions.
Host Notifications: Automatically notify the host when their visitor arrives at a specific location.
Visitor Types: Configure different workflows for guests, contractors, delivery personnel, or any other visitor category.
Centralised Reporting and Analytics
With Teamgo, you can access real-time data and reports from both the Organization and Location levels:
Organization-level reports provide insights across all locations.
Location-specific reports allow you to track visitor trends and compliance at individual sites.
Expanding Your Account
Teamgo makes it easy to scale your visitor management system as your organization grows. You can:
Add new locations to your account as you expand.
Adjust user roles and permissions to accommodate new team members.
Customize workflows for new visitor requirements.
Get Help
If you have questions about your account structure or need assistance setting up your Teamgo Visitor Management system, visit our Support Center or contact us at [email protected].
Teamgo is here to ensure your visitor management experience is seamless and customised to your organisation’s needs.