To use Teamgo all you need is a computer web browser. Teamgo is cloud software with the option to connect to an iPad running the Teamgo Kiosk app. The iPad is optional if you want physical sign in points.

If you would like to print visitor badges you also need a supported printer.

The Teamgo Kiosk is an application for the iPad tablet device. This article outlines supported iPad devices, check out our other articles on supported printers.

You don't need a high end iPad device to run the Teamgo app, it's a small installation and uses little resources. If you are a Teamgo customer in Australia, consider purchasing your next iPad directly from the Teamgo Online Store (Australian only, Apple authorised reseller).

Teamgo no longer supports iOS 12.5.7 and older versions of the Apple iOS (operating system installed on your devices).

The answer is simple, security and performance. We cannot support iPad's that are note able to keep up to date with new iOS (operating system) releases, they pose security risks to your organisation if not maintained.

NOTE You can check the Apple website to ensure your model iPad is supported by Teamgo. Go to https://support.apple.com/en-au/HT201471 to view all models.

To use Teamgo Pass app, you need a compatible smartphone and updated version of its operating system installed. As a general guide, most devices made in the last several years should work fine.

Apple iPhone and iPod Touch devices are generally easier to support due to their consistency in options and releases.

Android devices very greatly and many devices you will find are unsupported, even more recent devices.

Apple iPhone 8 through to iPhone 16 are supported with Teamgo Pass. Ensure you have iOS version 12 or newer installed.

Teamgo no longer supports iOS 11.x and older versions of the Apple iOS (operating system installed on your devices).

Android devices vary greatly. Teamgo supports these smartphones and devices commonly manufactured by Samsung, Apple, Huawei, Nokia, Sony, LG, HTC, and Motorola.

If your device does not install, work or perform as expected please contact our support team [email protected] to confirm and let us check for you. Provide your device manufacturer and version of the Android operating system installed.

Versions of Android Supported

Teamgo no longer supports Android version 10.x and older versions of the Android OS (operating system installed on your devices).

Why is my smartphone device not listed?

The answer is simple, security and performance. We cannot support devices that are note able to keep up to date with new iOS (operating system) and Android releases, they pose security risks to your organisation if not maintained.

Teamgo does not support devices that have been "Jail Broken" or had their operating systems manipulated.

NOTE Check the manufacturer's websites to see what version device you have.

Current Model

Retired Model

The Brother QL-810 is currently no longer supported since iOS14.0

We do not offer you direct support or printer configuration/setup and unboxing guides as these are subject to continual change by the manufacturer. Please visitor the Brother support website in your local territory for detailed setup guides.

Teamgo does offer guides on connecting your printer to the Teamgo software applications, please refer to our printer guides for this option.

Teamgo can work with different label cartridges but this is not a supported operation. We only recommend the following

The DK-11202 label is a specific model number that works perfectly with the Teamgo system and the Brother QL-820NWB label printer.

You can purchase labels for most IT and stationery suppliers, Teamgo also sells these labels are affordable volume price.

*** Only use DK-11202 labels for your visitor badges ***

For more information get in touch with your support team.

[email protected]

www.teamgo.co