In some cases, the SMS provider may be experiencing a temporary service interruption. Another common cause is an unconfigured or unauthorized caller ID. If the caller ID used for sending notifications is not recognized by the carrier, outbound SMS messages may fail.
If you are experiencing issues sending SMS notifications in Teamgo, update the SMS caller ID using a number authorized for your region:
US: +1 628 288 7799
US: +1 971 544 8207
AU: +61 488 847 300
UK: +44 7428 322900
UPDATE CALLER ID
Log in as Admin to your Teamgo Dashboard
Click Profile Photo/Your Initials on the lower left of your screen
Go to Settings
Navigate to Notifications
Enter your SMS caller ID number (Enter one of the SMS caller IDs above, depending on your region)
