Troubleshooting
Tips and guides on resolving issues you might encounter
14 articles
- Teamgo System StatusIf you experience issues with Teamgo you can see if the service is online.
- The iPad or Android tablet kiosk has stopped respondingHas your Teamgo app stopped working?
- Email delivery issuesAre you not receiving notifications or reports to your work email?
- Printer has stopped workingHelp with various supported Brother label printers when they stop working
- Brother QL-820NWB Bluetooth ProblemTips for supporting your BlueTooth printer if it stops working
- Brother QL-820NWB Wi-Fi ProblemTips for supporting your WIFI printer if it stops working
- Missing features and add ons?Are you missing options in your account that you should have access to?
- Dark mode for iPad and hidden textHidden text may be caused directly by your iPad devices settings
- Cannot login with account detailsIf you cannot login with your password you can use the recovery tool.
- System slow to respondIf your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.
- Notifications not sentHave your notifications stopped working?
- Disable iPad Auto-LockHow to disable the auto-lock feature on your iPad
- SMS Outbound IssueIf SMS notifications are not being delivered, the issue may be related to the SMS provider, carrier restrictions, or caller ID configuration.
- How can I set up and troubleshoot email notifications in Teamgo?
