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Troubleshooting
Tips and guides on resolving issues you might encounter
Teamgo System StatusIf you experience issues with Teamgo you can see if the service is online.
Teamgo iPad kiosk has stopped respondingHas your Teamgo iPad app stopped working?
Emails Delivery IssuesAre you not receiving notifications or reports to your work email?
Printer has stopped workingIn this article we work through common reasons that badges fail to print.
Brother QL-820NWB Bluetooth DisconnectedTips for supporting your BlueTooth printer if it stops working
Brother QL-820NWB has stopped printing with WIFI connectionTips for supporting your WIFI printer if it stops working
Teamgo features are missing or hidden?Are you missing options in your account that you should have access to?
Hidden text on iPad kiosk caused by dark modeHidden text may be caused directly by your iPad devices settings
Cannot login to Teamgo softwareIf you cannot login with your password you can use the recovery tool.
System slow to respondIf your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.
Notifications not sentHave your notifications stopped working?
Disable iPad Auto-LockHow to disable the auto-lock feature on your iPad