Troubleshooting

Tips and guides on resolving issues you might encounter

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11 articles in this collection
Written by Steve

Teamgo iPad kiosk has stopped responding

Has your Teamgo iPad app stopped working?
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Written by Steve
Updated over a week ago

Automated email reports have not arrived

Are you missing automated email reports?
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Written by Steve
Updated over a week ago

Printer has stopped working

In this article we work through common reasons that badges fail to print. This can be generally fixed quite easily and quickly.
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Written by Steve
Updated over a week ago

Brother QL-820NWB has stopped printing with Bluetooth connection

Tips for supporting your BlueTooth printer if it stops working
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Written by Steve
Updated over a week ago

Missing or hidden features?

Are you missing options in your account that you should have access to?
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Written by Steve
Updated over a week ago

Hidden text on iPad kiosk caused by dark mode

Hidden text may be caused directly by your iPad devices settings
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Written by Steve
Updated over a week ago

Brother QL-820NWB has stopped printing with WIFI connection

Tips for supporting your WIFI printer if it stops working
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Written by Steve
Updated over a week ago

Cannot login to Teamgo with Password

If you cannot login with your password you can use the recovery tool.
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Written by Steve
Updated over a week ago

Slow App Performance - Teamgo App

If your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.
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Written by Steve
Updated over a week ago

Notifications have not arrived

Have your notifications stopped working?
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Written by Steve
Updated over a week ago

Disable iPad Auto-Lock

How to disable the auto-lock feature on your iPad
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Written by Steve
Updated over a week ago