Troubleshooting

Tips and guides on resolving issues you might encounter

12 articles in this collection
Written by Steve

Teamgo System Status

If you experience issues with Teamgo you can see if the service is online.

Written by Steve
Updated this week

Teamgo iPad kiosk has stopped responding

Has your Teamgo iPad app stopped working?

Written by Steve
Updated over a week ago

Automated email reports have not arrived

Are you missing automated email reports?

Written by Steve
Updated over a week ago

Printer has stopped working

In this article we work through common reasons that badges fail to print. This can be generally fixed quite easily and quickly.

Written by Steve
Updated over a week ago

Brother QL-820NWB has stopped printing with Bluetooth connection

Tips for supporting your BlueTooth printer if it stops working

Written by Steve
Updated over a week ago

Missing or hidden features?

Are you missing options in your account that you should have access to?

Written by Steve
Updated over a week ago

Hidden text on iPad kiosk caused by dark mode

Hidden text may be caused directly by your iPad devices settings

Written by Steve
Updated over a week ago

Brother QL-820NWB has stopped printing with WIFI connection

Tips for supporting your WIFI printer if it stops working

Written by Steve
Updated over a week ago

Cannot login to Teamgo with Password

If you cannot login with your password you can use the recovery tool.

Written by Steve
Updated over a week ago

Slow App Performance - Teamgo App

If your Teamgo kiosk app is slow or unresponsive you can apply a few options to get it back up to speed.

Written by Steve
Updated over a week ago

Notifications have not arrived

Have your notifications stopped working?

Written by Steve
Updated over a week ago

Disable iPad Auto-Lock

How to disable the auto-lock feature on your iPad

Written by Steve
Updated over a week ago