What is Teamgo?
Teamgo Pty Ltd ("Teamgo") is an Australian registered company that provides software services. One of our services is the Teamgo Visitor Management System or "Teamgo". Teamgo is cloud software.
To access our services you pay a fee monthly, yearly or over multiple years. This is your "subscription" to access the system and will include a variety of features depending on the plan type you choose.
Your subscription will always be inclusive of
Teamgo application updates (Teamgo Kiosk Apps and Teamgo Pass Apps)
Teamgo web software (dashboard) updates
New features applicable to your subscribed plan
Upgrades to features
Online help guides and articles
Support applicable to your plan type
Teamgo offers service plans for all types of industries and organisations and we can tailor a solution to meet your needs. For general pricing information visit https://teamgo.co/pricing
How Pricing Works
Teamgo is "plan based" software subscription service. We offer several plans to meet different workplace needs. Our "Complete" plan is very popular and gives organisations the option to scale with peace of mind you will get an Enterprise level service for compliance needs.
Start plan will suit offices looking to make the jump from nothing or paper to a digital system covering all your record keeping and compliance goals.
Essential includes core features needed for appropriate visitor management at the workplace and otherwise.
Advance plan to enhance functionality of visitor management compliance and integration options, it also is highly scalable for organisations with many workplaces and employees that need to check in for time and attendance.
Complete to add further advanced functions and support options for your critical operations of large organisations. It includes everything across all plans and additional support options. Specifically this plan is focused on contractors, safety and compliance at scale.
All plans offer online email, business phone and live chat support.
Subscription
When subscribing, your plan includes a single license to use the Teamgo service and is typically renewable each month or yearly (1-3 year options available).
A subscription price is based on
Number of locations the service is used at
The plan you have chosen to subscribe to
Any add-on features included in your plan
Locations
A location is defined by a physical address or "workplace", each location you use Teamgo at will increase the subscription fee in multiples.
A location is defined as a single location or workplace address
Large and distributed locations like a university campus that may have multiple addresses or buildings will be evaluated for qualification
Each location requires the purchase of a License.
Kiosks
A kiosk is a sign-in point your setup either with a physical iPad or a printed QR code. There is no additional cost for kiosks, they are unlimited on all subscriptions.
Users
Users are typically used as a term for anyone who uses the system. We define users by those you create a physical account for in the software. These would be your system administrators, employees and other staff. User limits are imposed on most plans with some offering unlimited users for larger organisations.
Visitors
Visitors are anyone who checks in at the workplace including your users. The only difference is Users have an account in your system and are usually employees, administrators etc. Your visitor allowance is unlimited on all plans, there are no limits to the number of people you can check in each day. Whether they are guests or people who work in the organisation.
Notifications
A notification is a message sent by the Teamgo system. Typically this is a visitor arrival message, delivery message, emergency message etc. Email and app notifications are included at no additional cost, they are unlimited on all subscriptions.
SMS notifications sent to user mobiles will require a subscription to our Premium plan or for an additional cost can be included in a Standard plan. However they are most cost effective when subscribing to the Premium plan as you will also have access to other useful features.
Discounts
Teamgo offers discounts and incentives for customers who qualify. This is typically based on scale and volume of locations or some premium features.
20% discount when paying annually
10% discount when you are a not for profit or education customer
Additional discounts for volume licenses
Education Customer Pricing
For registered education institutions such as schools, universities and colleges we offer a 10% discount on annual subscriptions.
Non Profit Customer Pricing
If you are a registered charity or other organisation that is not for profit, Teamgo offers 10% discount on annual subscriptions.
Hardware
If you are an Australian customer we can supply hardware from our Online Store. If you are outside of Australia we cannot supply hardware items. However our shop link is still a useful guide for deciding what hardware items you should use.
Payments Options
Customers can pay by card for monthly and annual payments. Bank payment is also available to customers on annual plans. We can offer pricing in your local currencies of AUD, USD, CAD, GBP, NZD, EUR.
For more information get in touch with your support team.