Frequently Asked Questions

For everything else, our FAQ will assist you with important questions.

18 articles in this collection
Written by Steve Barrett and Aaron Finan

Hardware FAQ

Is Teamgo available on Samsung Tablets

Teamgo is currently not available on Samsung Tablet devices.

Written by Steve Barrett
Updated over a week ago

Is Teamgo available on Android devices?

Understand what platforms we support and why.

Written by Steve Barrett
Updated over a week ago

How to identify your iPad Model

Check to see if your iPad is supported by Teamgo

Written by Steve Barrett
Updated over a week ago

Software FAQ

Enable browser cookies

It's important your browser has cookies enabled for the best Teamgo dashboard experience.

Written by Steve Barrett
Updated over a week ago

Changing your Teamgo Administrator account

Best practice for setting up your primary Teamgo user account.

Written by Steve Barrett
Updated over a week ago

Getting email notifications delivered correctly

Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.

Written by Steve Barrett
Updated over a week ago

Is Teamgo available on Windows OS

Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.

Written by Steve Barrett
Updated over a week ago

Adding a billing contact email for invoices

If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.

Written by Aaron Finan
Updated over a week ago

Plans and Pricing

Teamgo Pricing

If you would like pricing information on Teamgo plans, fees and subscriptions you can view this on our website.

Written by Steve Barrett
Updated over a week ago

Do you offer education pricing

Teamgo does offer education price discounts for qualified education customers.

Written by Steve Barrett
Updated over a week ago

Do you offer non profit pricing discounts

Teamgo does offer discounts and special pricing for non profit and charity organisations that qualify

Written by Steve Barrett
Updated over a week ago

Privacy & Data

Key GDPR Compliance Requirements

Below is an basic overview of some of the key GDPR requirements.

Written by Steve Barrett
Updated over a week ago

Is Teamgo compliant with GDPR?

Teamgo is 💯% committed to being GDPR compliant by 25 May 2018

Written by Steve Barrett
Updated over a week ago

Are you compliant with FERPA

Family Educational Rights and Privacy Act (FERPA) and Teamgo

Written by Steve Barrett
Updated over a week ago

Updating Your Own Privacy Policy

Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.

Written by Steve Barrett
Updated over a week ago

What is Teamgo's privacy policy

Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.

Written by Steve Barrett
Updated over a week ago

Teamgo's email sending guidelines

Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.

Written by Steve Barrett
Updated over a week ago

What are Teamgo's terms of service?

The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.

Written by Steve Barrett
Updated over a week ago