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Frequently Asked Questions
Frequently Asked Questions
For everything else, our FAQ will assist you with important questions.
20 articles in this collection
Written by
Steve
Hardware FAQ
How to identify your iPad Model
Check to see if your iPad is supported by Teamgo
Written by
Steve
Updated over a week ago
Do I need an iPad to use Teamgo?
You can still use Teamgo for visitor management without an iPad kiosk
Written by
Steve
Updated over a week ago
What kiosk stand should I choose?
Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
Written by
Steve
Updated over a week ago
Software FAQ
Is the Teamgo Kiosk app available on Android Tablets?
Teamgo kiosk app is not available on Android tablets.
Written by
Steve
Updated over a week ago
Is the Teamgo Pass app available on Android or iOS?
The Teamgo Pass app is available on both iPhone and Android devices
Written by
Steve
Updated over a week ago
Adding a billing contact for invoices
If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
Written by
Steve
Updated over a week ago
Is Teamgo available on Windows OS
Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.
Written by
Steve
Updated over a week ago
Enable browser cookies
It's important your browser has cookies enabled for the best Teamgo dashboard experience.
Written by
Steve
Updated over a week ago
Ensure email notifications work
Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
Written by
Steve
Updated over a week ago
Change Teamgo Account Owner
Do you need to change your Teamgo account owner?
Written by
Steve
Updated over a week ago
Changing Your Teamgo Administrator Email Address
Contact Teamgo to change your account administrator
Written by
Steve
Updated over a week ago
Can I have more than one Administrator?
Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
Written by
Steve
Updated over a week ago
Privacy & Data
Teamgo in the EU and UK - GDPR Data Privacy
Teamgo supports data compliance for all customers in the EU and beyond.
Written by
Steve
Updated over a week ago
FERPA Compliance
Family Educational Rights and Privacy Act (FERPA) and Teamgo
Written by
Steve
Updated over a week ago
Update your organisations Privacy Policy
Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
Written by
Steve
Updated over a week ago
What is Teamgo's privacy policy
Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
Written by
Steve
Updated over a week ago
Teamgo customer email guidelines
Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
Written by
Steve
Updated over a week ago
What are Teamgo's terms of service?
The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
Written by
Steve
Updated over a week ago
Compliance & Endorsement
Government of South Australia
Teamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping and contact tracing.
Written by
Steve
Updated over a week ago
Victorian Government Visitation API
Teamgo Visitation API bridges the data gap between businesses and contact tracers using Teamgo Visitor Management System
Written by
Steve
Updated over a week ago