Frequently Asked Questions
For everything else, our FAQ will assist you with important questions.
29 articles
- Do I need an iPad or an Android tablet to use the visitor management system?You can still use Teamgo for visitor management without a tablet kiosk
- How to identify your iPad ModelCheck to see if your iPad is supported by Teamgo
- What printer do I need for visitor badgesWe support the Brother QL series of label printers only
- What kiosk stand should I choose?Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
- Why is a business email required to sign up for the free trial?Strength, integrity, safety. Teamgo ensures its systems are secure from all ends for our trial and subscribed customers.
- Is the Teamgo app available on Android?Teamgo kiosk app is available on Android devices
- Is the Teamgo Pass app available for my smartphone?The Teamgo Pass app is available on both iPhone and Android devices
- Is Teamgo available for MS WindowsTeamgo is only available for the iPad, we do not support Windows or Android tablet devices.
- Adding a billing contact for invoicesIf you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
- Can I have more than one Administrator?Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
- Changing Your Admin Email AddressContact Teamgo to change your account administrator
- Change Account OwnerDo you need to change your Teamgo account owner?
- Email domain and firewall settingsTeamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
- Enable browser cookiesIt's important your browser has cookies enabled for the best Teamgo dashboard experience.
- Teamgo Subscription PricingHow Teamgo visitor management subscription pricing works
- Trials and trial extensionsIf you need more time to trial or an extended evaluation we can help!
- How to submit a problem or bugDid you discover a bug or system behaviour you were not expecting? Report it!
- Education PricingEducation customers are eligible for product and service discounts.
- Charity & Not For Profit PricingTeamgo offers discounted pricing for registered charities and not for profits.
- Teamgo and your organisations privacy policy complianceTeamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
- Hosting and Data SovereigntyTeamgo is a global visitor management solution with infrastructure across Australia, North America, United Kingdom and Europe
- What are Teamgo's terms of service?The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- FERPA ComplianceFamily Educational Rights and Privacy Act (FERPA) and Teamgo
- GDPR Data PrivacyTeamgo supports data compliance objectives for all customers in the EU and beyond.
- What is Teamgo's privacy policyTeamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
- Teamgo customer email guidelinesOur Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
- Government Use and EndorsementTeamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping.
- Building new features for customersIs something not working as expected, a feature missing or you just have a great idea to improve everything?
- Teamgo Security Best Practices GuideSecurity tips for Administrators and Users of Teamgo to keep your account safe and secure.