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Frequently Asked Questions
Frequently Asked Questions
For everything else, our FAQ will assist you with important questions.
Do I need an iPad to use the visitor management system?You can still use Teamgo for visitor management without an iPad kiosk
How to identify your iPad ModelCheck to see if your iPad is supported by Teamgo
What printer do I need for visitor badgesWe support the Brother QL series of label printers only
What kiosk stand should I choose?Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
Why is a business email required to sign up for the free trial?Strength, integrity, safety. Teamgo ensures its systems are secure from all ends for our trial and subscribed customers.
Is the Teamgo app available on Android?Teamgo kiosk app is not available on Android tablets.
Is the Teamgo Pass app available for my smartphone?The Teamgo Pass app is available on both iPhone and Android devices
Is Teamgo available for MS WindowsTeamgo is only available for the iPad, we do not support Windows or Android tablet devices.
Adding a billing contact for invoicesIf you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
Can I have more than one Administrator?Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
Changing Your Admin Email AddressContact Teamgo to change your account administrator
Change Account OwnerDo you need to change your Teamgo account owner?
Email domain and firewall settingsTeamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
Enable browser cookiesIt's important your browser has cookies enabled for the best Teamgo dashboard experience.
Teamgo Subscription PricingHow Teamgo visitor management subscription pricing works
Trials and trial extensionsIf you need more time to trial or an extended evaluation we can help!
How to submit a problem or bugDid you discover a bug or system behaviour you were not expecting? Report it!
Education PricingEducation customers are eligible for product and service discounts.
Teamgo and your organisations privacy policy complianceTeamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
What are Teamgo's terms of service?The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
FERPA ComplianceFamily Educational Rights and Privacy Act (FERPA) and Teamgo
GDPR Data PrivacyTeamgo supports data compliance objectives for all customers in the EU and beyond.
What is Teamgo's privacy policyTeamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
Teamgo customer email guidelinesOur Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
Government Use and EndorsementTeamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping.