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Frequently Asked Questions

Frequently Asked Questions

For everything else, our FAQ will assist you with important questions.

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20 articles in this collection
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Hardware FAQ

How to identify your iPad Model

Check to see if your iPad is supported by Teamgo
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Written by Steve
Updated over a week ago

Do I need an iPad to use Teamgo?

You can still use Teamgo for visitor management without an iPad kiosk
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Written by Steve
Updated over a week ago

What kiosk stand should I choose?

Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
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Written by Steve
Updated over a week ago
Software FAQ

Is the Teamgo Kiosk app available on Android Tablets?

Teamgo kiosk app is not available on Android tablets.
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Written by Steve
Updated over a week ago

Is the Teamgo Pass app available on Android or iOS?

The Teamgo Pass companion app is available on both platforms.
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Written by Steve
Updated over a week ago

Changing your Teamgo Administrator account

Best practice for setting up your primary Teamgo user account.
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Written by Steve
Updated over a week ago

Adding a billing contact for invoices

If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
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Written by Steve
Updated over a week ago

Is Teamgo available on Windows OS

Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.
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Written by Steve
Updated over a week ago

Enable browser cookies

It's important your browser has cookies enabled for the best Teamgo dashboard experience.
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Updated over a week ago

How can I ensure email notifications work

Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
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Written by Steve
Updated over a week ago

Change Super Admin User

Do you need to change the Super Administrator account or user for Teamgo?
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Written by Steve
Updated over a week ago

Can I have more than one Administrator?

Teamgo is a robust, permission based cloud software system with the option to create roles and rules.
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Written by Steve
Updated over a week ago
Privacy & Data

Teamgo in the EU and UK - GDPR Data Privacy

Teamgo supports data compliance for all customers in the EU and beyond.
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Updated over a week ago

FERPA Compliance

Family Educational Rights and Privacy Act (FERPA) and Teamgo
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Written by Steve
Updated over a week ago

Update Your Privacy Policy

Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
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Written by Steve
Updated over a week ago

What is Teamgo's privacy policy

Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
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Written by Steve
Updated over a week ago

Teamgo's email guidelines

Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
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Updated over a week ago

What are Teamgo's terms of service?

The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.
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Written by Steve
Updated over a week ago
Compliance & Endorsement

Government of South Australia

Teamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping and contact tracing.
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Updated over a week ago

Victorian Government Visitation API

Teamgo Visitation API bridges the data gap between businesses and contact tracers using Teamgo Visitor Management System
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Written by Steve
Updated over a week ago