Frequently Asked Questions

For everything else, our FAQ will assist you with important questions.

21 articles in this collection
Written by Steve Barrett

Hardware FAQ

How to identify your iPad Model

Check to see if your iPad is supported by Teamgo

Written by Steve Barrett
Updated over a week ago

Do I need an iPad to use Teamgo?

You can still use Teamgo for visitor management without an iPad kiosk

Written by Steve Barrett
Updated over a week ago

What kiosk stand should I choose?

Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.

Written by Steve Barrett
Updated over a week ago

Software FAQ

Is the Teamgo Kiosk app available on Android Tablets?

Teamgo kiosk app is not available on Android tablets.

Written by Steve Barrett
Updated over a week ago

Is the Teamgo Pass app available on Android or iOS?

The Teamgo Pass companion app is available on both platforms.

Written by Steve Barrett
Updated over a week ago

Changing your Teamgo Administrator account

Best practice for setting up your primary Teamgo user account.

Written by Steve Barrett
Updated over a week ago

Adding a billing contact for invoices

If you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.

Written by Steve Barrett
Updated over a week ago

Is Teamgo available on Windows OS

Teamgo is only available for the iPad, we do not support Windows or Android tablet devices.

Written by Steve Barrett
Updated over a week ago

Enable browser cookies

It's important your browser has cookies enabled for the best Teamgo dashboard experience.

Written by Steve Barrett
Updated over a week ago

How can I ensure email notifications work

Teamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.

Written by Steve Barrett
Updated over a week ago

Change Super Admin User

Do you need to change the Super Administrator account or user for Teamgo?

Written by Steve Barrett
Updated over a week ago

Can I have more than one Administrator?

Teamgo is a robust, permission based cloud software system with the option to create roles and rules.

Written by Steve Barrett
Updated over a week ago

Plans and Pricing

Teamgo Pricing

How the Teamgo visitor management pricing system works

Written by Steve Barrett
Updated over a week ago

Education Pricing

Education customers are eligible for product and service discounts.

Written by Steve Barrett
Updated over a week ago

Charity and Not-for-profit pricing

For qualified not for profit and charitable organisations we offer discounts on all of our products and services.

Written by Steve Barrett
Updated over a week ago

Privacy & Data

Teamgo in the EU and UK - GDPR Data Privacy

Teamgo supports data compliance for all customers in the EU and beyond.

Written by Steve Barrett
Updated over a week ago

FERPA Compliance

Family Educational Rights and Privacy Act (FERPA) and Teamgo

Written by Steve Barrett
Updated over a week ago

Update Your Privacy Policy

Teamgo is a service that could have implications on your own privacy policies, please consider the information in this article.

Written by Steve Barrett
Updated over a week ago

What is Teamgo's privacy policy

Teamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.

Written by Steve Barrett
Updated over a week ago

Teamgo's email guidelines

Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.

Written by Steve Barrett
Updated over a week ago

What are Teamgo's terms of service?

The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.

Written by Steve Barrett
Updated over a week ago