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Frequently Asked Questions
For everything else, our FAQ will assist you with important questions.
How to identify your iPad ModelCheck to see if your iPad is supported by Teamgo
Do I need an iPad to use Teamgo?You can still use Teamgo for visitor management without an iPad kiosk
What kiosk stand should I choose?Ideas and options for an effective, secure and creative display of your Teamgo tablet devices.
What printer do I need for visitor badgesWe support the Brother QL series of label printers only
Is the Teamgo app available on Android?Teamgo kiosk app is not available on Android tablets.
Is the Teamgo Pass app available for my smartphone?The Teamgo Pass app is available on both iPhone and Android devices
Adding a billing contact for invoicesIf you wish to add a seperate billing email address so we can send invoices to the correct person, follow the guide in this article.
Is Teamgo available for MS WindowsTeamgo is only available for the iPad, we do not support Windows or Android tablet devices.
Enable browser cookiesIt's important your browser has cookies enabled for the best Teamgo dashboard experience.
Email domain and firewall settingsTeamgo sends out email notifications for many types of events, so for the best experience you don't want to block these.
Change Account OwnerDo you need to change your Teamgo account owner?
Changing Your Admin Email AddressContact Teamgo to change your account administrator
Can I have more than one Administrator?Teamgo is a robust, permission based cloud software system with the option to create user roles and group rules.
Why is a business email required to sign up for the free trial?Strength, integrity, safety. Teamgo ensures its systems are secure from all ends for our trial and subscribed customers.
GDPR Data PrivacyTeamgo supports data compliance for all customers in the EU and beyond.
FERPA ComplianceFamily Educational Rights and Privacy Act (FERPA) and Teamgo
Teamgo and your organisations privacy policy complianceTeamgo is a service that could have implications on your own privacy policies, please consider the information in this article.
What is Teamgo's privacy policyTeamgo's privacy policy can always be found online via our website footer links and your dashboard settings, they are aways up to date.
Teamgo customer email guidelinesOur Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.
Government Use and EndorsementTeamgo is an endorsed visitor system for the Government of South Australia to assist with visitor record keeping and contact tracing.
What are Teamgo's terms of service?The Teamgo Terms of Service can always be found online via our website footer links and your dashboard settings, they are aways up to date.