What’s Changed?
A Fresh New Look - The app has been completely redesigned with a new interface.
Menus, buttons, and layouts may look different
Some features may be in new locations
The overall experience is more modern and streamlined
Tip: If something seems “missing,” it’s usually just been moved.
Printer Setup
Printer settings have been updated and may need to be set up again.
You may need to:
Check your printer connection
Re-select your printer
Reconfigure badge or ID card template sizes from the kiosk app settings and the web dashboard
If printing isn’t working after the update, a quick reconfiguration usually resolves it.
Network & Connectivity
The new app connects to an updated system behind the scenes.
In some cases (especially on corporate networks), you may need to:
Update firewall or network settings
If you’re seeing syncing or login issues, your IT team may need to assist with this.
Getting Help
If you run into any issues:
Let us know what you’re trying to do
Share any error messages or screenshots if possible
Our support team can quickly show you how it works in the new version.