Administrator Guides
Setting up and managing your visitor system
54 articles
Administrator Settings
Manage your global system settings
- Teamgo System settings
- Teamgo Account SettingsManaging your general account settings and billing with Teamgo
- Pre-Registration SettingsHow to setup your default pre-registration settings by customizing your booking types
- Language SettingsUpdating and managing your system language options
- Data & Privacy SettingsSetting up and managing your Teamgo Data & Privacy options
Teamgo Account & Billing
Managing your account and billing information
- Update account billing contactYou can add a contact for account and billing management
- Update Account DetailsManage your account details and administration contact
- Update payment cardIf you are subscribed for card payments you can update the card in your administrator dashboard
- Account InvoicesWhere and how to access your account invoices
- Teamgo W-9 FormTeamgo is an Australian registered company
- Forgotten PasswordReset your password with the password recovery tool
- Terminate AccountYou can terminate your Teamgo account at anytime you like
- How to Grant Users Access to Billing and PaymentsA guide to granting users access to billing and payment information, including downloading invoices, updating payment methods, and managing billing details.
Locations
Adding your locations and managing location settings
- Locations OverviewHow to change the location you are viewing
- Add New LocationLearn how to add new locations to your Teamgo account
- Location Auto Sign OutLearn how to set an automatic sign out time for each of your locations. This will ensure guests are always signed out at the end of the day.
- Remove LocationHow to remove a location and license from your visitor management account with Teamgo
- Configure Location Settings in TeamgoTeamgo allows administrators to configure individual location settings to match the requirements of each workplace. From a location's settings, you can manage details such as the address, timezone, operating hours,…
Managing Users
Adding and managing your systems users
- Overview of UsersWhat are Users and how do they work with Teamgo?
- Add New UsersLearn how to add new Users to your Teamgo system
- User Groups
- Invite UsersYou can invite your Teamgo users to create their own account, or take ownership of an existing one.
- Importing Users with CSVThis guide will help you with options around importing Users
- Delete a UserLearn how to delete User's account from your Teamgo system
- User already existsIf a user already have a Teamgo account you can invite them to join you.
- User QR CodesLearn how to send your User's a QR code they can sign-in with
- Multi-factor authentication (MFA)Add an extra layer of security to your account
- Custom User AttributesAdding custom attributes to your user profiles
- Check in users with web dashboardYou can sign-in and check-in employees with Teamgo
- Converting a Guest to a User
Kiosk Settings
Setting up, managing and editing your sign in point kiosks and QR codes
- Creating new kiosk sign in pointsHow to create, setup and manage your kiosk sign in points
- QR Code OverviewHow QR codes work with your visitor management system
- Add QR code kiosk sign in pointWhat are contactless QR code kiosks and how do they work?
- iPad kiosk OverviewWhat are iPad kiosks and how should they be used?
- Add new iPad KioskHow to create a new iPad kiosk sign in point for Teamgo
- iPad Kiosk WorkflowsCreate robust sign-in workflows with the Teamgo Sign in Point Editor
- Assign hosts to kiosksHow to add your users as visitor hosts to iPad and QR code sign in points
- Add a video screen to kiosksHow to add a video to your workflow using a Web View screen
- Web Browser kiosksHow to allow visitors to sign in and out using a browser on your computer
- Kiosk app on an iPhoneStaff can check-in Users and Visitors via QR code using an iPhone
- Sign-in Sub-usersPerfect for schools, child care and day care workplaces
- How to Apply a Sign-In Point Design to Multiple Sign-In Points of the Same Type
- Using Conditional Logic and Trigger Options for Form FieldsForms can dynamically adjust based on user input. This is done using Conditional Logic and Trigger Options, which allow fields to appear, disappear, or trigger actions during the workflow.
- Teamgo Kiosk App - from 4.5.0 to the latest versionWe’ve recently released a brand-new version of the Teamgo app. This update includes a full redesign to improve performance, flexibility, and long-term reliability. If you’ve just updated, here’s what you…
- Return Visitor and Pre-Registered Visitor Check-in via Name Recognition
Reports & Analytics
View and manage your visitor reporting and analytics
Visitor Badges
Setting up and configuring your visitor badges
- Visitor Badges OverviewHow to setup and customise visitor badges
- Employee BadgesDesign and customise badges for your users, employees, contractors
- Enable Badge PrintingConnect your printer to the iPad then enable badge printing in your visitor sign in workflow
- Disable kiosk Badge PrintingLearn how to remove badge printing from your Teamgo sign in flows
- Pre-print Visitor BadgesLearn how to print Visitor Badges prior to their arrival
- Re-print Visitor BadgesYou can re-print a visitor badge after a visitor arrives on site