Note: While your network may allow Teamgo functions, it could be blocking or restricting the 3rd party services we rely on to deliver the visitor management solution. You may need to open ports or white list some domains/services from these 3rd parties.
Teamgo generally works well without the needs to request or make any modifications to your office network (WIFI, Mail, Firewall, VPN connections etc).
However in some circumstances you may need to make some adjustments to your workplace's network settings.
Email notifications not arriving or delayed
Push to kiosk does not work
Printer and iPad have trouble connecting by WIFI
Teamgo website/app is slow and unresponsive
Ensure these domains are whitelisted.
*.teamgo.co
webapi.signinpoint.com
app.signinpoint.com
*.signinpoint.com
*.amazonaws.com
*.signin.systems
PubNub (push service)
If your firewall blocks traffic to all non-whitelisted IPs then you can start by allowing *.pubnub.com, *.pndsn.com, *.pubnub.net and *.pubnub.io
Sendgrid (email delivery)
No changes required
Twillio (carrier services for SMS)
No changes required
Brother Printers, various models (Printer use with Teamgo and standalone)
Network Scanning: Internal/External UDP 54925
Network PC-Fax Receiving: Internal/External UDP 54926
Network Printing and Remote Setup: Internal/External UDP 137 and UDP 161
Firewall Settings
Allow webapi.signinpoint.com
app.signinpoint.com
Please check to ensure you support TLS v1.3
Support for TLS v1.2 has been retired
The Transport Layer Security needs to support TLS v1.3 for correct operation of the system and iPad kiosk app connectivity.
For further support and assistance with your local networks settings please discuss with your IT or network administrator.
For more information get in touch with your support team.