Note: While your network may allow Teamgo functions, it could be blocking or restricting the 3rd party services we rely on to deliver the visitor management solution. You may need to open ports or white list some domains/services from these 3rd parties.

Teamgo generally works well without the needs to request or make any modifications to your office network (WIFI, Mail, Firewall, VPN connections etc).

However in some circumstances you may need to make some adjustments to your workplace's network settings.

  • Email notifications not arriving or delayed

  • Push to kiosk does not work

  • Printer and iPad have trouble connecting by WIFI

  • Teamgo website/app is slow and unresponsive

Ensure these domains are whitelisted.

  • *.teamgo.co

  • *.amazonaws.com

PubNub (push service)

Sendgrid (email delivery)

  • No changes required

Twillio (carrier services for SMS)

  • No changes required

Brother Printers, various models (Printer use with Teamgo and standalone)

Firewall Settings

  • Please check to ensure you support TLS v1.3

  • Support for TLS v1.2 has been retired

The Transport Layer Security needs to support TLS v1.3 for correct operation of the system and iPad kiosk app connectivity.

For further support and assistance with your local networks settings please discuss with your IT or network administrator. Teamgo can provide limited guidance just contact us at [email protected]

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