Note: While your network may allow Teamgo functions, it could be blocking or restricting the 3rd party services we rely on to deliver the visitor management solution. You may need to open ports or whitelist some domains/services from these 3rd parties.
Teamgo generally works well without the need to request or make any modifications to your office network (WIFI, Mail, Firewall, VPN connections, etc).
However, in some circumstances you may need to make some adjustments to your workplace's network settings.
Email notifications not arriving or delayed
Push to kiosk does not work
Printer and iPad have trouble connecting by WIFI
Teamgo website/app is slow and unresponsive
Ensure these domains are whitelisted.
*.teamgo.co
*.signinpoint.com
*.amazonaws.com
*.signin.systems
*.googleapis.com
google.com
app-measurement.com
firebase-settings.crashlytics.com
Real-time updates (push-to-kiosk) — The kiosk app no longer uses PubNub. Live updates run over a WebSocket to *.execute-api.ap-southeast-2.amazonaws.com on TCP 443. Your firewall or proxy must allow WebSocket upgrade requests and let the connection stay open for at least 60 seconds. Existing *.pubnub.com / *.pndsn.com / *.pubnub.net / *.pubnub.io rules are no longer needed for the kiosk.
Sendgrid (email delivery)
No changes required
Twillio (carrier services for SMS)
No changes required
Brother Printers, various models (Printer use with Teamgo and standalone)
Printer discovery (mDNS/Bonjour): UDP 5353
Network printing: TCP 9100 (raw), TCP 631 (IPP)
Network Scanning: Internal/External UDP 54925
Network PC-Fax Receiving: Internal/External UDP 54926
Network Printing and Remote Setup: Internal/External UDP 137 and UDP 161
The iPad and printer must be on the same subnet, and client/AP isolation must be off on that WiFi network.
Firewall Settings
Allow webapi.signinpoint.com
app.signinpoint.com
Please check to ensure you support TLS v1.3
Support for TLS v1.2 has been retired
The Transport Layer Security needs to support TLS v1.3 for correct operation of the system and iPad kiosk app connectivity.
If your network uses SSL inspection, its root certificate must be installed and trusted on the iPad, or every request will fail. We recommend bypassing SSL inspection for *.teamgo.co, *.signin.systems, *.signinpoint.com and *.execute-api.*.amazonaws.com.
For further support and assistance with your local network settings, please discuss with your IT or network administrator.
For more information, get in touch with your support team.