Teamgo sends out a lot of useful notifications using email, SMS and our companion smartphone app. We also send out system update emails and general newsletters about upcoming features and fixes. Common issues include emails not being received, being marked as spam, or notifications not being enabled.
You need to be able to receive these emails correctly. Please make sure your IT department has white-listed Teamgo so that e-mails from @teamgo.co do not land in spam or junk folders at server level
The following domains should also be whitelisted:
signin.systems
blackgoldsecurity.my
Teamgo mail server IP address 149.72.33.6 should also be whitelisted.
If you feel you have completed the above steps and are still not receiving messages from Teamgo, contact our support team.
Steps to Verify Email Delivery
Check Email Server Logs: Verify if the email was successfully received by the recipient's mail server. This can help identify if the issue lies with the email delivery process.
Check Spam or Junk Folder: Advise the recipient to check their spam or junk folder, as emails may sometimes be filtered incorrectly.
Ensuring User Notification Settings are Enabled
Verify User Settings: Ensure that users have enabled notifications in their profiles. Notifications must be activated at the individual user level for them to receive emails.
Admin Configuration: If you are an admin, check that notifications are enabled for all users in the system. This can resolve issues where users have not manually enabled notifications.
For more information get in touch with your support team.