What is Active Directory integration
By using this integration, you can easily synchronize your employees into Teamgo. When the Active Directory integration is installed, Teamgo will
Proper user assignments, such as being part of a Group and having a Host Location, are also necessary for users to appear in visitor selection fields.
Sync user information: first_name, last_name, email, mobile,
Override all customers’ information if email exists,
New synced users must forget password to log in,
Synced users have the role of ‘User’ and their notifications will be set based on default notification settings.
Users must be assigned to at least one Group and a Host Location to appear in the 'Who are you visiting?' field.
System Requirements
Windows machine, PowerShell version 3.0 or greater installed on your Windows PC.
Install Active Directory:
Login with your Administrator account to the Teamgo web dashboard
Click your profile icon at the bottom left and go to Settings
Go to Integrations
Under the employee directory group, find Active Directory and click Enable/Configure
Follow the instructions on the page
Run Your Sync
Copy the CRON script and save it as go-ad-sync.ps1 on your Windows machine.
Configure the correct Organizational Units (OU’s) and optionally customize where the sync will save its temporary files.
Run the script via Windows Powershell to verify that the script is correctly syncing users with Teamgo. You should go to the Status tab to see details about your last sync run.
You can run the script as a Windows task by using Task Scheduler.
Troubleshooting Missing Users in 'Who are you visiting?' Field
Common Causes
Active Directory Sync Issues: If the AD sync is incomplete or unsuccessful, some users may not appear in the 'Who are you visiting?' field. Ensure the sync process is completed successfully.
Missing User Assignments: Users must be assigned to at least one Group and a Host Location to be visible in the visitor selection field.
Steps to Resolve
Verify that the Active Directory sync has been completed successfully. Re-run the sync script if necessary.
Log in to the Teamgo admin dashboard and navigate to the user management section.
Assign each user to at least one Group and a Host Location.
Save the changes and check the kiosk to confirm the user appears in the list.
Troubleshooting
Teamgo supports TLS version 1.3 only. If you get the following error:
Failed: System.Net.WebException – The request was aborted: Could not create SSL/TLS secure channel
Please add the following code to your script just before the Invoke-RestMethod:
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls13
As per the screenshot below:
For more information get in touch with your support team.