Notifications are messages the Teamgo system can send depending on various actions taken by visitors, employees, users, administrators, and so on. These may likely include Email and SMS messages.
Notification Methods
Notifying Visitors
Visitor Arrival Alert
Depending on your plan type and what features are available, your notifications settings may be basic or more advanced. Check your plan and ensure you have the right options available for your needs.
Watch how to access notification settings for your locations
Notification Settings Options
Click on your Sign in Dashboard
Select Notifications
Notification Methods - this is where you can enable/disable system-wide notifications. You can also reset user-level notifications to enabled or disabled by toggling system-wide notifications, putting a tick on "Reset all users' current notification settings to this," and clicking Save
Ensure workflows like visitor sign-outs are enabled under notification settings.
Hardware devices like iPads or QR code kiosks should have notifications activated as necessary.
Always test after configuration to ensure email alerts function correctly.
Notifying Visitors - enable/disable notifications sent to the visitor, including the visitor pass and visitation receipt
Visitor Arrival Alert - enable/disable various notifications to hosts and other points of contact
Teamgo allows you to add users in bulk or through integrations with platforms like Active Directory (AD) or Azure. This ensures that recipients of SMS notifications for visitor arrival alerts are correctly registered in the system.
Troubleshooting Email Notifications Shared Email Addresses Not Receiving Notifications
Ensure the shared email addresses are not flagged for bounced notifications in the system.
Clear the flagged status to allow retry by Teamgo. External Delivery Problems
Verify email filters allow messages from Teamgo by whitelisting the domain.
Adjust your network's firewall to facilitate Teamgo emails.
Related FAQs:
Can Teamgo notify users via other channels? Yes, Teamgo supports notifications through email and other messaging channels alongside SMS.
Are SMS notifications subject to additional costs? Check with your account manager or the Teamgo pricing documentation for details on SMS costs.
For more information get in touch with your support team.