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Brother QL-820NWB has stopped printing with WIFI connection
Brother QL-820NWB has stopped printing with WIFI connection

Tips for supporting your WIFI printer if it stops working

Steve avatar
Written by Steve
Updated over a week ago

Technical summary:

  • if you need to reconnect your WIFI label printer, make sure you do this from the Teamgo app only.

  • If Bluetooth will not be in use, disable it for both the iPad and printer

  • Make sure to disable template mode using the controls on the printer (Press the [Menu] button -> Navigate to Template Settings -> Template Mode -> Off in the menu by using the [▲] and [▼] buttons and [OK] to select)

Before you setup your printer

Apple iPad devices will require you to allow discovery of the printer on the network, either WIFI or Bluetooth. When the prompt appears, you will need to allow the device to discover connected devices like the printer. Accept this to Allow Always and you can proceed with the connection process outlined below.

Fixing a disconnected WIFI printer (Brother QL-800 and QL-700 WIFI series)

There may be a few reasons your printer stops working including an actual hardware fault. While this is rare, the more common reasons are listed below.

  • You have a new iPad you need to setup

  • You have a new printer you need to connect

  • You have disabled WIFI on your iPad

  • You deleted and re-installed the Teamgo app

  • You use incorrect labels, only use DK-11202

  • You removed the badge print function from the kiosk sign in flow

The Brother series of supported label printers offer various connection options. While Bluetooth is the most popular, many customers still use the WIFI method.

Note: your label printer does not directly connect to the iPad, you need to connect it to the same local WIFI network the iPad is connected to.

If your printer stops working or looses connection you need to reconnect the printer to your iPad.

  1. Connect your printer to the WIFI network

  2. Reconnect your printer using the Teamgo app (settings)

  3. Use the reachability test, print test to test connectivity

  4. Ensure you use label cartridges DK-11202 only

  5. Run a test sign in as a visitor

Please view the guides on how to connect your WIFI printer to the Teamgo app so you can print visitor and staff badges.

Check label cartridge is inserted correctly

If you get This message can be caused by trouble feeding the label, the end of the label or tape roll, or using non-Brother or generic labels or tape rolls.

  1. Check the label roll is not empty

  2. Turn off the printer

  3. Hold the front of the machine and lift the roll cover to open the printer

  4. Remove the label roll by pulling upwards

  5. Install the label roll into the roll spool guides ensuring it is seated correctly

  6. Thread the label roll through the label printer and out the label output slot until the end of the label roll reaches the mark

  7. Close the roll compartment cover

  8. Turn on the printer

  9. During startup the label roll will align automatically and the LED should be green

  10. Try printing again

install roll
thread roll

If the problem continues, your machine will need service. Your machine has a two-year limited exchange warranty. You may use the link below to find a Brother-authorized service center in your area. You may also contact Customer Service for additional warranty options.

For more information get in touch with your support team.

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