Technical summary: if you need to reconnect your WIFI label printer, make sure you do this from the Teamgo app only.
Before you setup your printer
Apple iPad devices will require you to allow discovery of the printer on the network, either WIFI or Bluetooth. When the prompt appears, you will need to allow the device to discover connected devices like the printer. Accept this to Allow Always and you can proceed with the connection process outlined below.
Fixing a disconnected WIFI printer (Brother QL-800 and QL-700 WIFI series)
There may be a few reasons your printer stops working including an actual hardware fault. While this is rare, the more common reasons are listed below.
You have a new iPad you need to setup
You have a new printer you need to connect
You have disabled WIFI on your iPad
You deleted and re-installed the Teamgo app
You use incorrect labels, only use DK-11202
You removed the badge print function from the kiosk sign in flow
The Brother series of supported label printers offer various connection options. While Bluetooth is the most popular, many customers still use the WIFI method.
Note: your label printer does not directly connect to the iPad, you need to connect it to the same local WIFI network the iPad is connected to.
If your printer stops working or looses connection you need to reconnect the printer to your iPad.
Connect your printer to the WIFI network
Reconnect your printer using the Teamgo app (settings)
Use the reachability test, print test to test connectivity
Ensure you use label cartridges DK-11202 only
Run a test sign in as a visitor
Please view the guides on how to connect your WIFI printer to the Teamgo app so you can print visitor and staff badges.
Check label cartridge is inserted correctly
If you get This message can be caused by trouble feeding the label, the end of the label or tape roll, or using non-Brother or generic labels or tape rolls.
Check the label roll is not empty
Turn off the printer
Hold the front of the machine and lift the roll cover to open the printer
Remove the label roll by pulling upwards
Install the label roll into the roll spool guides ensuring it is seated correctly
Thread the label roll through the label printer and out the label output slot until the end of the label roll reaches the mark
Close the roll compartment cover
Turn on the printer
During startup the label roll will align automatically and the LED should be green
Try printing again
If the problem continues, your machine will need service. Your machine has a two-year limited exchange warranty. You may use the link below to find a Brother-authorized service center in your area. You may also contact Customer Service for additional warranty options.
For more information get in touch with your support team.