To report a software bug or problem as a user of Teamgo Visitor Management Software, follow these steps:
Gather Relevant Information
Write a clear and detailed explanation of the problem.
Provide a step-by-step guide on how to recreate the issue.
Mention what you expected to happen.
Describe what actually happened.
Include screenshots, error messages, or videos demonstrating the issue.
Environment Details:
Software version (web app, kiosk, or mobile app).
Device details (iPad, desktop, etc.).
Operating system version (e.g., iOS, Windows, etc.).
Browser version (if using a browser).
Access Teamgo Support
Log in to your Teamgo dashboard and navigate to the Help & Support section.
Use the built-in support chat or email function to contact the support team.
Submit a Support Ticket
Visit the Teamgo Support Portal if available.
Submit a ticket with all the gathered information.
Email Support
If you can't access the portal, email Teamgo's support team directly at their official support email (e.g., [email protected]).
Follow Up
If the issue persists or requires escalation, reply to the support ticket or request an update.
Teamgo's customer support team operates a 24/7 operation typically provides assistance promptly, so you should hear back with a resolution or next steps soon.