There are some key things you can do to ensure your iPad performs well and requires little to no maintenance for ongoing performance.
Use a newer model iPad (2018 or newer) - if you can, ensure you have a later model iPad. Check our Hardware support articles for the iPad models we support.
Keep your iPad up to date with the latest version of iOS
Keep your Teamgo iPad app up to date with the latest version
Turn off auto updates for the iPad and apps. This means you will need to run a manual update when we release new versions and approve iOS versions to work with Teamgo but it gives you the opportunity to do a quick health check on the device also.
Disable night mode and any other setting that allows the iPad to go to sleep.
Ensure your iPad is plugged into power always where possible
If your iPad/App is performing slowly or not responsive please check your WiFi settings. Wifi connectivity is essential to performance of the Teamgo App.
Can you load a website in the safari browser?
Can you see other devices on the network?
If performance is still an issue follow these steps
Delete the Teamgo app from the iPad
Update the iPad version of iOS
Restart your iPad
Reinstall the Teamgo application
Load the Teamgo app and add your printer settings
Load your kiosk and test the app with
Get in touch with the team at [email protected] for help with configuring your devices to work with Teamgo.