Skip to main content
Teamgo customer email guidelines

Our Teamgo guidelines for sending emails that comply with our Terms of Service and Privacy Policy.

Steve avatar
Written by Steve
Updated over a week ago

We all hate spam. The Teamgo platform can to help you create valuable interactions between you and your visitors and employees. Combatting spam is part of our mission to make internet communications safe and personal.

Our guidelines are created to protect both you and Teamgo's reputation. Before you can send your notification message, you will need to sign up for a Free Trial or a paid subscription, this will ask you to agree and comply with our Terms and accept out privacy policies you'll need to confirm that you're happy to comply with these guidelines.

Teamgo's General Email Guidelines

  •  👍🏻  Have permission form the recipient based on your terms of services

  •  📧  Message valid users only, only the people who should get the email

  •  📝  Only include meaningful and relevant content please

  •  🌈  Be authentic in your messages, don't sound robotic

  •  👩🏻‍💻  Be transparent in what your trying to say

Message performance

Bad sending practices are not just bad news for Teamgo, but for your business also. High bounce rates mean your messages are not reaching their intended destination. High complaint rates mean people receiving the messages aren’t happy about it.

If you exceed our reasonable internal thresholds, we will be entitled to suspend your ability to send email while our delivery team investigates.

If we don’t see an improvement within a reasonable, defined period that we set, we may withdraw your access to the Teamgo platform altogether.

If we feel you are misusing our products or services, we reserve the right to withdraw access to our products and services entirely.

These guidelines and are in addition to our Terms of Service and our Privacy Policy. As a Teamgo customer you accept that you will adhere to these guidelines and that they are subject to change and publication on our website periodically. 

In compliance with applicable data, privacy, and email marketing laws, you must have permission from a recipient to contact them with by email and SMS and other electronic messaging. If you do not, that email may illegal be deemed as spam. You should ensure that your email activities comply with local laws. 

You must ensure you are meeting all your legal obligations. Don’t use Teamgo's products in connection with data you don’t have permission to process. 

You will fully indemnify Teamgo against any and all losses we incur as a result of any personal data processed in relation to your use of the Teamgo email, electronic and notifications services which breache any applicable laws or causes us to be in breach of any such laws. 

Make sure you’ve read and understand these documents. If we feel you are misusing our products or services, we reserve the right to withdraw access to our products and services entirely. We also reserve the right to report illegal activity to authorities.

Contacting Teamgo

Sometimes things can go wrong and mistakes can be made. At any time you are concerned these guidelines may have been breached or implicated please notify us as soon as you become aware at [email protected].

For more information get in touch with your support team.

Did this answer your question?