If your tablet kiosk has stopped responding, you may experience
Will not progress to the next step
Animated working icon keeps spinning
Error message on screen (system message)
Application randomly quits
While we do our best to ensure the application performs well, there may at times be a bug or other issues related to the system causing the problem. Get in touch with our support team right away for an update at [email protected]
Self diagnosis & options
Check to ensure the tablet is connected to WIFI or your carrier and internet access is available.
Check that the Teamgo app has permission to use Location Services (set this to Always/When using App).
Restart the app
Delete and reinstall the app
Teamgo is designed to work in "offline" mode if the internet disconnects. This will allow the kiosk app to perform basic functions and then sync with the web dashboard when connectivity is restored.
For more information get in touch with your support team.