Teamgo uses several hardware options with the visitor management software. These are all easily available consumer items.

Apple iPad for your check in kiosk
Brother label printer for visitor badges

Almost all current iPad models on the market and older ones work with the Teamgo app. The most important thing to check is the version of the iOS (operating system) and that it can be updated to the current version. If you cannot update to the current version of iOS because of the device's age, it is not supported by Teamgo.

iPad Models Supported

iPad (11th Generation) - Current Version, Most Popular!
iPad (10th Generation)
iPad (9th Generation)
iPad (8th Generation)
iPad (7th Generation)
iPad Pro 12.9-inch (6th Generation)
iPad Pro 12.9-inch (5th Generation)
iPad Pro 12.9-inch (4th Generation)
iPad Pro 12.9-inch (3rd Generation)
iPad Pro 11-inch (4th Generation)
iPad Pro 11-inch (3rd Generation)
iPad Pro 11-inch (2nd Generation)
iPad Pro 11-inch
iPad Pro 10.5-inch
iPad Air 13-inch
iPad Air 11-inch
iPad Air (5th Generation)
iPad Air (4th Generation)
iPad Air (3rd Generation)
iPad Mini (6th Generation)
iPad Mini (5th Generation)

Versions of iOS Supported

Teamgo only supports iOS version 15.0 and newer. We cannot guarantee or support the iPad kiosk app "Teamgo" on older versions of iOS.

Why is my iPad not listed?

The answer is simple, security and performance. We cannot support iPad's that are note able to keep up to date with new iOS (operating system) releases, they pose security risks to your organisation if not maintained.

NOTE You can check the Apple website to ensure your model iPad is supported by Teamgo. Go to https://support.apple.com/en-au/HT201471 to view all models.

Teamgo Pass Mobile App

To use Teamgo Pass app, you need a compatible smartphone and updated version of its operating system installed. As a general guide, most devices made in the last several years should work fine.

Apple iPhone and iPod Touch devices are generally easier to support due to their consistency in options and releases.

Android devices very greatly and many devices you will find are unsupported, even more recent devices.

iPhone 8+ Supported

Apple iPhone 8 through to iPhone 16 are supported with Teamgo Pass. Ensure you have iOS version 15 or newer installed.

iPod Touch 7+ Supported

Apple iPod Touch device 7 and newer are supported. Ensure you have the latest version of operating system installed on this device. The iPod Touch has not been updated since 2019 and is no longer available from Apple.

Android Models

Android devices vary greatly. Teamgo supports these smartphones and devices commonly manufactured by Samsung, Apple, Huawei, Nokia, Sony, LG, HTC, and Motorola.

If your device does not install, work or perform as expected please contact our support team [email protected] to confirm and let us check for you. Provide your device manufacturer and version of the Android operating system installed.

Versions of Android Supported

Teamgo no longer supports Android version 13.0 and older versions of the Android OS (operating system installed on your devices).

Important Information

Why is my smartphone device not listed?

The answer is simple, security and performance. We cannot support devices that are note able to keep up to date with new iOS (operating system) and Android releases, they pose security risks to your organisation if not maintained.

Teamgo does not support devices that have been "Jail Broken" or had their operating systems manipulated.

NOTE Check the manufacturer's websites to see what version device you have.