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Email delivery issues

Are you not receiving notifications or reports to your work email?

Steve avatar
Written by Steve
Updated over a week ago

If you do not receive email notifications for arrivals, reports or alerts there might be a few things that can cause this. It is quite typical however they are being marked as SPAM or being blocked by mail deliver servers.

  • Automated reports

  • Visitor arrival notifications

  • Emergency Alerts

  • Delivery alerts

These reports can be affected by

  • Marked as spam, check your spam or junk box

  • Blocked, your network may block emails arriving. Please ensure you allow emails from @teamgo.co across your network ( where all applies)

  • Filtered, check your inbox filters to make sure it's not just in another folder or tag

  • Incorrect email address, check the email address recipients are correct in the email notification settings

  • Incorrect email address, make sure your recipient address exists and correctly spelled in the Teamgo dashboard.- Disabled notification settings for specific user profiles.

  • Incorrect setup for secondary email addresses.

Email White List Address

Teamgo emails are delivered from a specific IP address. Please ensure you unblock this IP address on your mail servers and firewalls. You may need to enlist the support of your IT administrator or service administrator

  • Allow emails from *@teamgo.co, *@signin.systems, *@signinpoint.com, and *@sendgrid.net domains and IP address 149.72.33.6

Check your settings in Teamgo and self diagnose

Check you have enabled Email Notifications

  • Navigate to User Settings in the Teamgo platform.

  • Identify the specific user profile or role (e.g., additional email recipients, assistant roles, etc.) experiencing issues.

  • Check if the notification toggle for that profile is turned on.

    Example: In one case, an Executive Assistant did not receive notifications because their profiles had notifications turned off. Enabling notifications resolved the issue.

Check email report settings

  • Go to Notification Settings.

  • Verify that the additional email is listed as a recipient for notifications.

  • Ensure the notification setting is enabled for the secondary email.

    Example: A user’s additional email stopped receiving notifications because the setting was disabled. Once enabled, notifications were successfully delivered.

Check your Outbox to see if message(s) have been sent

  1. Periodically review notification settings, especially after adding new roles or secondary emails.

  2. Test notifications after reconfiguring settings to confirm delivery.

  3. Communicate changes in notification settings with team members to avoid confusion.

For more information get in touch with your support team.

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