If you are missing features in your account once logged in, it could be for a number of reasons.
Missing feature
Menu item not available
Cannot locate feature shown in guide
Option gives a page error like "403"
You get redirected to the dashboard
Missing a feature or function you are sure should be enabled on your plan and account is likely due to permissions. Ensure you check your group permissions and the group role has that feature enabled.
Checking your permissions
Log in to your admin dashboard
Click your profile icon at the bottom left and go to Settings
Navigate to the Users section > click on Groups
Select the Group you want to check
Check the features you need enabled for the group type
Click Save Changes
For more information get in touch with your support team.