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Quick Check-in for Return Visitors

Returning visitors can check in quickly using Express Check-in or Sign In via Name Recognition. These options let returning visitors use information already associated with their visitor record instead of completing the full sign-in process.

1. Express Check-in on iPad or Android Tablet Kiosks

On the Express Check-in screen, administrators can enable one or more quick check-in methods:

  • FaceID – Scan the visitor’s face to identify their existing visitor record.

  • QR Code – Scan the visitor’s QR code.

  • PIN – Enter a PIN assigned to visitors who have been converted into Users.

  • Email Address – Enter the email address associated with the visitor record.

  • Phone Number – Enter the phone number associated with the visitor record.

If the visitor is not recognized, they can be redirected to another workflow, such as the general visitor sign-in form, so they can continue checking in as a new visitor.

For more information on adding an express check-in screen and on FaceID, see Workflow: Face Recognition on an iPad or android tablet Kiosk.

2. Sign In via Name Recognition

After an Admin enables the option, visitors can also enter their full name to find a matching visitor record. If a match is found, the visitor can choose to sign in using the existing record or select “Not you? Unlink” to continue as a new visitor. Previously stored information is reused where applicable, helping speed up the check-in process.

If the name matches a pre-registered attendee, the visitor can continue using the registration or select “Not Me!” and proceed with the form.

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