How to Set Up and Troubleshoot Email Notifications in Teamgo
Email notifications are a key feature in Teamgo, ensuring you stay informed about visitor activities and other important updates. This article provides guidance on setting up email notifications and troubleshooting common issues.
Setting Up Email Notifications for Visitor Sign-Outs
To enable email notifications for visitor sign-outs, follow these steps:
Navigate to your Teamgo settings.
Locate the notification settings for your sign-out workflows.
Ensure that the email notification option is enabled.
If applicable, check the settings for specific devices, such as kiosks or QR code systems.
Perform a test to confirm that notifications are being sent successfully.
Troubleshooting Email Notification Issues
If you encounter issues with email notifications, such as a shared email address not receiving messages, consider the following steps:
Verify that the email address is correctly added to your Teamgo account.
Check if the email address has been flagged due to bounced notifications. If flagged, the system may temporarily stop sending emails to that address.
Ensure the email address can receive messages from external senders.
Review your email domain and firewall settings to ensure they allow notifications from Teamgo. For detailed guidance, refer to this article: Email domain and firewall settings.
If the issue persists, contact Teamgo support for further assistance.
Related Topics
By following these steps, you can ensure that your email notifications are set up correctly and troubleshoot any issues effectively.