Administrator Guide

Detailed how to guides on setting up and maintaining the Teamgo visitor management system

48 articles in this collection
Written by Steve Barrett and Chhai Thach

Dashboard

Getting Started

A quick guide to getting started with Teamgo visitor management

Written by Steve Barrett
Updated over a week ago

Quick Customisation

A quick overview of basic customisation of Teamgo

Written by Steve Barrett
Updated over a week ago

Reprint Visitor Badge

With Teamgo you can reprint a visitor's badge

Written by Steve Barrett
Updated over a week ago

Contacts

Contacts Overview

Introduction to Contacts in Teamgo and managing your visitors data and visitor history.

Written by Steve Barrett
Updated over a week ago

Reports

Reports and Analytics

Teamgo gives you access to real-time and historical visitor reporting and analytics, you can view online or export your reports.

Written by Steve Barrett
Updated over a week ago

Auto Sign-in Reports

Reports can be sent daily, weekly or monthly to any email address.

Written by Steve Barrett
Updated over a week ago

Teams

Teams Overview

A guide to Teams and users of the Teamgo system

Written by Steve Barrett
Updated over a week ago

Adding Team Members

Teamgo offers several easy ways to add your team members to the Teamgo web dashboard, iPad kiosk and apps.

Written by Steve Barrett
Updated over a week ago

Invite Team Members

If you have already added a team member, you can invite them to create a password to access Teamgo apps and services

Written by Steve Barrett
Updated over a week ago

Importing Team Member CSV

How to bulk import, manage and remove Team members using the CSV import option with Teamgo

Written by Steve Barrett
Updated over a week ago

Delete a Team Member

How to delete a Team member account from the Teamgo Dashboard.

Written by Steve Barrett
Updated over a week ago

Team Badges

How to create, design and print your Team employee, contractor and user badges.

Written by Steve Barrett
Updated over a week ago

Team Member QR Codes

Teamgo QR codes, how we use them for visitors, employees, contractors and more - QR codes for badges and scanning to sign-in.

Written by Steve Barrett
Updated over a week ago

Team member email already exists

If a Team member you want to add already exists in the Teamgo system you can use the Invite function to invite them to join your account.

Written by Steve Barrett
Updated over a week ago

Team Groups & Permissions

You can assign team members to specific Team groups for managing access, permissions and better reporting.

Written by Steve Barrett
Updated over a week ago

Terminals

Add New Terminal

You can add unlimited iPad kiosk terminals with Teamgo under a location. This guide shows you how to add new Terminals.

Written by Steve Barrett
Updated over a week ago

Terminal Designer

Teamgo offers complete customisation of your sign-in terminals, letting you build a custom, branded and compliant sign in experience.

Written by Steve Barrett
Updated over a week ago

Visitor Types and Sign in Flows

Teamgo can customise your sign-in flows for all visitor types, you can also assign multiple sign-in types to a single iPad terminal.

Written by Steve Barrett
Updated over a week ago

Terminal Refresh

When making changes to your iPad Terminal you may need to refresh the iPad application, this guide will help you push changes to Terminals

Written by Steve Barrett
Updated over a week ago

Remove Photo Capture

If you do not want to take photos of your visitors you can disable this function in the dashboard.

Written by Steve Barrett
Updated over a week ago

Disable Badge Printing

How to remove badge printing from your Teamgo sign in flows

Written by Steve Barrett
Updated over a week ago

Induction Screen

How to add and modify your induction screen on your iPad Kiosk

Written by Steve Barrett
Updated over a week ago

Default Contacts

With Teamgo you can assign a default contacts for notifications, deliveries and assistance requests.

Written by Steve Barrett
Updated over a week ago

Terminal Delivery Options

Teamgo can accept delivery arrivals and notify your staff

Written by Steve Barrett
Updated over a week ago

Language Options

You can change most of the text language displayed on the iPad terminal and notifications, perfect for changing the language displayed.

Written by Steve Barrett
Updated over a week ago

Terminal Background Images

Personalise and brand your visitor terminals with custom background images.

Written by Steve Barrett
Updated over a week ago

Terminal Logout

How to logout of your Teamgo iPad Terminal

Written by Steve Barrett
Updated this week

Face Recognition Sign-In

For express sign-in of your return guests, employees and contractors use Teamgo face recognition.

Written by Steve Barrett
Updated over a week ago

Locations

Add New Location

Add new locations anytime and expand service with Teamgo

Written by Steve Barrett
Updated over a week ago

Switch Locations

How to switch and change between locations in the Teamgo administrator dashboard.

Written by Steve Barrett
Updated over a week ago

Settings

Visitor Badges

How to customise visitor badges for printing when guests sign in.

Written by Steve Barrett
Updated over a week ago

QR Code expiry with badges

Visitor QR codes can be set to expire after a period of time. This will stop visitors from being able to rescan their badge and sign in.

Written by Steve Barrett
Updated over a week ago

Pre-Registration

Manage your pre-registration settings so you can register, induct and collect the right information from your guests

Written by Steve Barrett
Updated over a week ago

Messaging and Notifications

How to enable notifications for SMS, Email and Teamgo Pass push notifications to users

Written by Steve Barrett
Updated over a week ago

GDPR Settings

Teamgo allows you to effectively manage your employee and visitor records in a compliant, secure and safe way.

Written by Steve Barrett
Updated over a week ago

Anonymise Visitor Data

For data privacy you can anonymise all of your visitor and remove individual identifying records easily.

Written by Steve Barrett
Updated over a week ago

Delete all visitor and contact data

You can completely delete all records from Teamgo easily, both the individual identifying information and their sign in data

Written by Steve Barrett
Updated over a week ago

Integrations

Teamgo API

Example action for connecting to the Teamgo API

Written by Steve Barrett
Updated over a week ago

Salesforce Chatter and Salesforce CRM

Setup Teamgo and Salesforce to work with each other

Written by Steve Barrett
Updated over a week ago

HipChat Integration

Connect your HipChat service to Teamgo for employee and team notifications.

Written by Steve Barrett
Updated over a week ago

Active Directory Integration

How to connect and setup Active Directory for Teamgo

Written by Steve Barrett
Updated over a week ago

Google Directory Integration

By using Google Directory integration, you will easily synchronise your employees into Teamgo.

Written by Steve Barrett
Updated over a week ago

Slack Integration

Teamgo can push, in realtime, visitors arrival notifications to Slack. This is a step-by-step guide to setup Slack notifications.

Written by Chhai Thach
Updated over a week ago

Emergency

Emergency Evacuation Overview

A simple, effective tool for safety and compliance

Written by Steve Barrett
Updated over a week ago

Enable Emergency Evacuation

Instantly notify all persons on location if there is an emergency and send instructions on what to do.

Written by Steve Barrett
Updated over a week ago

Print Evacuation List

If you have time and safety on your side, you can print your live on-site emergency evacuation list.

Written by Steve Barrett
Updated over a week ago

Accounts & Billing

Accounts & Billing Overview

Update your account and billing information in the Teamgo platform

Written by Steve Barrett
Updated over a week ago

Terminate Account

You may terminate your Teamgo account if you wish to stop using the service.

Written by Steve Barrett
Updated over a week ago