Administrator Guide

Detailed how to guides on setting up and maintaining the Teamgo visitor management system

53 articles in this collection
Written by Aaron Finan and Ana Bellico

Setup New Location

General location setup, how to add users and login to your kiosk

Written by Aaron Finan
Updated over a week ago

Dashboard

Getting Started

A quick guide to getting started with Teamgo Visitor Management System

Written by Ana Bellico
Updated over a week ago

Quick Customisation

A quick guide to customising your Teamgo Kiosk

Written by Ana Bellico
Updated over a week ago

Reports

Reports and Analytics

Learn how to access real-time and historical visitor reports and analytics on your Teamgo dashboard. View online or export reports.

Written by Ana Bellico
Updated over a week ago

Auto Sign-in Reports

Get daily, weekly or monthly reports sent to your email

Written by Ana Bellico
Updated over a week ago

Teams

Teams Overview

A quick guide to Teams and users of the Teamgo system

Written by Ana Bellico
Updated over a week ago

Adding Team Members

Learn how to easily add Team Members to your Teamgo dashboard, iPad Kiosk and Teamgo Pass App.

Written by Ana Bellico
Updated over a week ago

Importing Team Member CSV

Learn how to bulk import Team Members using the CSV import option in your Teamgo system

Written by Ana Bellico
Updated over a week ago

Invite Team Members

Learn how to invite your Team Members to create and manage their own user account in Teamgo

Written by Ana Bellico
Updated over a week ago

Delete a Team Member

Learn how to delete a Team Member's account from your Teamgo system

Written by Ana Bellico
Updated over a week ago

Team Member QR Codes

Learn all about Teamgo QR codes including how to use them for visitors, employees, contractors and more.

Written by Ana Bellico
Updated over a week ago

Team member email already exists

Learn how to add a Team Member whose email already exists in your Teamgo system

Written by Ana Bellico
Updated over a week ago

Team Groups & Permissions

Learn how to assign Team Members to Groups and grant them system permissions

Written by Ana Bellico
Updated over a week ago

Visitors

Visitors Overview

Introduction to Visitors in Teamgo and managing your visitors data and history in the system.

Written by Ana Bellico
Updated over a week ago

Kiosks

Add New Kiosk

You can add unlimited iPad Kiosks under the same location. Learn how.

Written by Ana Bellico
Updated over a week ago

Kiosk Designer

Teamgo offers complete customisation of your sign-in terminals. Learn how to build a custom, branded and compliant sign in experience.

Written by Ana Bellico
Updated over a week ago

Visitor Types and Sign in Flows

You can customise your sign in flows to suit each visitor type. You can also have multiple sign in flows on the same iPad Kiosk.

Written by Ana Bellico
Updated over a week ago

Kiosk Refresh

When making changes to your iPad Kiosk you may need to refresh the iPad app. This guide will help you push changes your Kiosk.

Written by Ana Bellico
Updated over a week ago

Remove Photo Capture

You can disable the photo taking function of your Kiosk if you don't want to take photos of your visitors during sign in.

Written by Ana Bellico
Updated over a week ago

Group Sign In

How to enable group sign in on your Teamgo Kiosk

Written by Ana Bellico
Updated over a week ago

Induction Screen

Learn how to add and modify your induction screen on your iPad Kiosk

Written by Ana Bellico
Updated over a week ago

Default Contacts

Learn how to assign default contacts for notifications, deliveries and assistance requests.

Written by Ana Bellico
Updated over a week ago

Terminal Delivery Options (Kiosk Delivery Options)

Teamgo can accept delivery arrivals and notify your staff

Written by Ana Bellico
Updated over a week ago

Language Options

You can change most of the text language displayed on the iPad Kiosk and notifications.

Written by Ana Bellico
Updated over a week ago

Kiosk Background Images

Personalise and brand your iPad Kiosks with custom background images

Written by Ana Bellico
Updated over a week ago

Kiosk Session Logout

How to logout of your Teamgo iPad Kiosk

Written by Ana Bellico
Updated over a week ago

Face Recognition Sign-In - FaceID Sign In (Face Recognition)

Use FaceID for the express sign-in of your return guests, employees and contractors.

Written by Ana Bellico
Updated over a week ago

Printing & Badges

Visitor Badge

Learn how to customise visitor badges for printing when guests sign in

Written by Ana Bellico
Updated over a week ago

Team Badges

Learn how to create, design and print your Team Member - employees and contractors - badges.

Written by Ana Bellico
Updated over a week ago

Enable badge printing from your iPad Kiosk

Once you connect the printer to your iPad device you need to enable printing on the sign in flows

Written by Ana Bellico
Updated over a week ago

Disable Badge Printing

Learn how to remove badge printing from your Teamgo sign in flows

Written by Ana Bellico
Updated over a week ago

Pre-print Visitor Badges

Learn how to print Visitor Badges prior to their arrival

Written by Ana Bellico
Updated over a week ago

Reprint Visitor Badges

Learn how to reprint Visitor Badges

Written by Ana Bellico
Updated over a week ago

Locations

Add New Location

Learn how to add new locations to your Teamgo account

Written by Ana Bellico
Updated over a week ago

Switch Locations

Learn how to switch between locations in your Teamgo administrator dashboard

Written by Ana Bellico
Updated over a week ago

Auto Sign Out

Learn how to set an automatic sign out time for each of your locations. This will ensure guests are always signed out at the end of the day.

Written by Ana Bellico
Updated over a week ago

Settings

QR Code expiry with badges

Visitor QR codes can be set to expire after a period of time. This will stop visitors from being able to re-scan their badge and sign in.

Written by Ana Bellico
Updated over a week ago

Pre-Registration

Learn how to manage your pre-registration settings so you can register, induct and collect the right information from your guests

Written by Ana Bellico
Updated over a week ago

Messaging and Notifications

Learn how to enable notifications for SMS, email and Teamgo Pass push notifications

Written by Ana Bellico
Updated over a week ago

Anonymise Visitor Data

Learn how to anonymise all of your visitor data and individual identifying records for GDPR compliance

Written by Ana Bellico
Updated over a week ago

Delete all visitor and contact data

Learn how to completely delete all records from Teamgo easily for GDPR compliance

Written by Ana Bellico
Updated over a week ago

GDPR Settings

Teamgo allows you to effectively manage your employee and visitor records in a compliant, secure and safe way.

Written by Ana Bellico
Updated over a week ago

Integrations

Teamgo API

Example action for connecting to the Teamgo API

Written by Ana Bellico
Updated over a week ago

Salesforce Chatter and Salesforce CRM

Setup Teamgo and Salesforce to work with each other

Written by Ana Bellico
Updated over a week ago

HipChat Integration

Connect your HipChat service to Teamgo for Team notifications.

Written by Ana Bellico
Updated over a week ago

Active Directory Integration

Learn how to connect and setup Active Directory for Teamgo

Written by Ana Bellico
Updated over a week ago

Google Directory Integration

Learn how to synchronise your employees into Teamgo with Google Directory integration

Written by Ana Bellico
Updated over a week ago

Slack Integration

Learn how to make Teamgo push visitor arrival notifications to Slack in real time

Written by Ana Bellico
Updated over a week ago

Emergency

Emergency Evacuation Overview

Learn all about the evacuation function of Teamgo

Written by Ana Bellico
Updated over a week ago

Enable Emergency Evacuation

Instantly notify all persons on site of emergencies and send instructions on what to do

Written by Ana Bellico
Updated over a week ago

Print Evacuation List

Learn how to print an evacuation list

Written by Ana Bellico
Updated over a week ago

Accounts & Billing

Accounts & Billing Overview

Update your account and billing information in the Teamgo platform

Written by Ana Bellico
Updated over a week ago

Terminate Account

You can terminate your Teamgo account at anytime you like

Written by Ana Bellico
Updated over a week ago